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P: Photoshop Beta 26.1.0 Crashes on Purging Video Cache

Forum|Forum|1 year ago
October 31, 2024
4 replies
659 views

Product and Version: Adobe Photoshop Beta 26.1.0

Operating System: macOS 14.7 (23H124)

Steps to Reproduce:

1. Open Photoshop Beta 26.1.0.

2. Go to the Edit menu.

3. Select Purge > Video Cache.

Expected Result: The video cache is purged without issues.

Actual Result: Photoshop crashes immediately upon selecting Purge > Video Cache.

Additional Information:

Crash-log.txt

Desktop-macOS

CShubert

Community Manager

This issue has been fixed. Please make sure to be on the latest version of Ps beta.

Thanks,

Cory - Photoshop Product Manager

CShubert

Community Manager

@Mark ORIMBELLI LLC do you still see this crash issue with the latest Ps beta: Adobe Photoshop Version: 26.3.0 20250104.m.2928 bf7afe5 arm64

Thanks,

Cory - Photoshop Product Manager

CShubert

Community Manager

Thank you @Mark ORIMBELLI LLC we see your crash report and have passed it on to the team.

Thanks,

Cory - Photoshop Product Manager

CShubert

Community Manager

Hi @Mark ORIMBELLI LLC did you file the crash report with your adobe ID email? We are not able to see the crash in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

That will help us diagnose the crash.

It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.

Thanks,

Cory - Photoshop Product Manager

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