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Participant
May 8, 2025 6:13 PM UTC
Released

P: Photoshop Beta 26.8 Crashes on Startup

Photoshop Beta version 26.8 fails to launch on my system and crashes immediately during startup. Reverting to version 26.6 resolves the issue — no crash occurs.

 

The issue appears related to memory access and ntdll.dll heap corruption. This did not occur in previous beta versions.

  • OS: Windows  11

  • RAM: 64 GB

  • CPU: AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core(s), 16 Logical Processor(s)

  • GPU: NVIDIA RTX 2060

  • Photoshop Beta version: 26.8.0

  • Previous working version: 26.6.0

  •  
  • Crash Details:

 

  • Exception Code: 0xc0000374 (heap corruption)

  • Faulting Module: ntdll.dll

  • Fault Offset: 0x000000000011e0e5

  •  
  • Related error in logs:

     
    GetPhysically Installed SystemMemory(&TotalMemoryInKilobytes) at D:\js\ci\gitws-0\src\dist\git\adobe\thirdparty\LibXPUInfo\LibXPUInfo.cpp:1935
     

    Request:

    Please investigate possible regression in memory/system hardware access in 26.8 (possibly related to LibXPUInfo), and advise if a patch or fix is planned.

 

54 replies

Participating Frequently
Jun 13, 2025 5:30 PM UTC

I just uninstalled the Beta version, restarted the computer, re-installed Photoshop Beta and now works.
Thank you guys!

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Participating Frequently
Jun 13, 2025 4:50 PM UTC

Muito bom, as novas ações são muito boas 

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Participating Frequently
Jun 13, 2025 4:23 PM UTC

To: Estudio Niquel Color,

Thank you, I will  wait for the new update and see how it goes.

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Participating Frequently
Jun 13, 2025 3:39 PM UTC

Hoje chegouuma atualização do 26.9 , a primeira não funcionava , essa ultima funcionou 100%, atualizei hoje 

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Participating Frequently
Jun 13, 2025 3:35 PM UTC

Which version is working for you?
Because 26.7, 26.8 and 26.9 are still not working for me.

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Participating Frequently
Jun 13, 2025 12:48 PM UTC

Bom dia , resolvido, photoshop beta funcinando 100%

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Participating Frequently
Jun 10, 2025 1:08 PM UTC

Não funciona

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Participating Frequently
Jun 10, 2025 12:57 PM UTC

Acabei de instalar aqui , mesmo problema , vou tentar remover as preferências e reinstalar

 

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Participating Frequently
Jun 10, 2025 6:50 AM UTC

Just tried the new Photoshop Beta 26.9
Unfortunately it still crashes..
Anyone having any luck?

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Participating Frequently
Jun 7, 2025 11:09 AM UTC

I don't know personally what actions Photoshop Beta 26.7 has because I can not open it, but normally the release version of any software has the same actions as it's previous Beta version, with any bugs ironed out.

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