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Cris108
Known Participant
April 4, 2024

P: Photoshop beta crash on launch

  • April 4, 2024
  • 56 replies
  • 10401 views

(Sorry if this has been asked before.)

With the latest Photoshop beta update, it crashes on launch.

I have uninstalled the Photoshop beta, uninstalled and reinstalled CC, restarted, unchecked GPU composting in the non-beta version., and reinstalled Photoshop beta, it still crashes on launch (the icon in the dock bounces once and stops without launching).

I have been using Photoshop beta since it was available, even though there is a warning that my (older) OS may cause issues. 

I on a team (Enterprise) version of CC.

Mac OS Big Sur 11.7.10

This topic has been closed for replies.

56 replies

CShubert
Community Manager
Community Manager
June 18, 2024

Thanks @mike@op if that is the case, please post this in the CCD forum for the best help on that.

 

https://community.adobe.com/t5/creative-cloud-desktop/ct-p/ct-creative-cloud-desktop?page=1&sort=latest_replies&lang=all&tabid=all

 

Thanks,

Cory - Photoshop Product Manager

Participating Frequently
June 18, 2024

Thanks Cory, appreciated. Might be slightly at cross purposes. Creative Cloud (CC) is happily updating all the Adobe apps, it's the update of the CC app itself that's failing. It failed a few weeks ago and the problem is repeatable. Update starts but fails with Error Code 507 (inaccessible folder) but nothing has changed on this box and I've checked the folder properties. Same drive (C:) where all apps are loaded and PS etc are updating fine. CC is located in folder C:\Program Files\Adobe\Adobe Creative Cloud\ACC What can I do next? Can't really give you any more info.

CShubert
Community Manager
Community Manager
June 17, 2024

@mike@op please share your workflow, what you were doing when you saw this error, as well as the screenshot of the error message...

 

https://helpx.adobe.com/download-install/kb/fix-error-code-507.html#:~:text=You%20get%20error%20code%20507,file%20gets%20stored%20by%20default.

 

Thanks,

Cory - Photoshop Product Manager

Participating Frequently
June 17, 2024

Finally, finally the beta is now working - but Creative Cloud update is failing instead - Error Code 507

CShubert
Community Manager
Community Manager
May 21, 2024

This issue has been fixed. IF you have a similar issue please start a new thread.

 

Thanks,

Cory - Photoshop Product Manager

andiho67
Participant
May 20, 2024
 
quote

Today's (5/20) Photoshop Beta distribution, 25.10 20240519.m.2625, should fix startup issues for you, as we have restored the ability to run Photoshop on macOS 11 (Big Sur) equipped Macs, as well as non-AVX2-equipped hardware.


Works for me! Thank u....

Noel.Carboni
Adobe Employee
Adobe Employee
May 20, 2024

Today's (5/20) Photoshop Beta distribution, 25.10 20240519.m.2625, should fix startup issues for you, as we have restored the ability to run Photoshop on macOS 11 (Big Sur) equipped Macs, as well as non-AVX2-equipped hardware.

If you still have any issues starting Photoshop once you've installed today's Beta, please let us know more detail about your computer system.

Participant
May 19, 2024

I got same (0xc0000142) error when i try to run the program.... HELP

Inspiring
May 9, 2024

Ho seguito alla lettera quanto indicato ma la versione 25.9 seguita a non aprirsi dopo averla installata.

Mi appare questo messaggio:

Impossibile avviare correttamente l’applicazione (0xc0000142).

Fare click su OK per chiudere l’applicazione.

Non capisco come risolvere.

Fadamia
Participating Frequently
May 8, 2024

No NIK or other plugins - 25.9 errors on start on Win 10. Previous versions have worked. Main Ps works fine. 

Uninstalled the beta, rebooted, reinstalled, same problem. Won't start with shift either. Relatively old PC (eg no TPM chip, don't have AVX2). Relatively new NVIDIA GTX 1050 Ti. Wondering if my hardware isn't capable of supporting the beta?