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Participant
June 17, 2023

P: Remove tool not working

  • June 17, 2023
  • 67 replies
  • 13091 views

When using the remove tool in the latest beta version of Photoshop, I end up with a black smudge mark (see attached photo). Am I the only one with this issue? Thanks

67 replies

CShubert
Community Manager
Community Manager
October 30, 2023

@FranGal12 you have posted about Ps release based on your sysinfo, this thread is for Ps beta so please be sure to post your issue on the Ps release forum for the best response.

https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions

 

Participant
October 26, 2023

I have also updated to the latest Photoshop 2024 (version 25.0.0) and the black smudge appears whenever I try to use the Remove tool.  I have a Macbook Pro with one of the affected Intel UHD graphics cards and had previously disabled automatic graphics switching, so that didn't solve the problem with the Remove tool in Photoshop 2024.  Come on Adobe--please, please fix this! There have to be hundreds of thousands of computers with those graphics cards!

Participant
October 26, 2023

I am updated to the most recent version of photoshop and was hoping this bug would be fixed (the remove tool worked fine for me for awhile then stopped in the summer, i veen tried Beta at the time, and it did not work either) -- I was hoping with the newest update it would be fixed but I am still having this issue! I tried the "fix" linked in the known issues -- i changed the setting and restarted me computer and I still just get a giant black pixellated spot wherever I have tried to use the remove tool. PLEASE fix this!!! 

CShubert
Community Manager
Community Manager
September 19, 2023

Thanks @Dan Rodney we posted the wrong link, have updated.

 

Dan Rodney
Community Expert
Community Expert
September 19, 2023

The link for the workaround doesn't work for me, but I found what should be the same info here (I have not had a chance to try the workaround yet) https://helpx.adobe.com/photoshop/kb/known-issues.html#other-known-issues (scroll down to "Remove tool creates black smudge")

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
CShubert
Community Manager
Community Manager
September 19, 2023

Hi everyone, please note the workaround for this issue:

 

https://helpx.adobe.com/photoshop/kb/known-issues.html#other-known-issues

 

Remember that a computer restart is required after the battery reset.

 

Miden5357
Participating Frequently
September 15, 2023
try to change the settings for remove tool as more stable

Envoyé à partir de Outlook pour iOS<>
Participant
September 15, 2023

I'm having the same issue since I updated to Beta 25.1 and PS 25. A blob of black and grey pixels shows up. Has anyone found a decent solution? This is definitely a bug.

Dan Rodney
Community Expert
Community Expert
September 15, 2023

I forgot to add, sometimes it works and others it does not. Very odd buggy behavior. I can't seem to figure out when it will work and when it won't.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
Dan Rodney
Community Expert
Community Expert
September 15, 2023

I'm getting the same issue on the new version 25 (Photoshop 2024) that was just released. I'm on a MacBook Pro 16 inch, 2019 Intel, macOS 13.5.2 with an AMD Radeon Pro 5300M 4GB video card.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor