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Inspiring
November 4, 2025

"Unable to join the creative collaboration session" error message on Live co-edit documents

  • November 4, 2025
  • 1 reply
  • 122 views

As pictured above, we cannot access our live co-edit document in PS Beta. Document details can be found in the screenshot. Every time we go to open the document, it gives us this error message shortly after attempting to sync from the cloud.

 

We are on Windows 10, using Photoshop Beta 27.1.

 

Anybody else experiencing this? Workarounds? Advice? Thank you in advance!

1 reply

SG...
Adobe Employee
Adobe Employee
November 6, 2025

hi, what build of 27.1 are you using? You can find it at the first line in Help> System Info...

Do you need the document to be 36,000 px x 12,150 px?