Participant

Critical UI freezes (1-3 min) and monitor flickering with RTX 4070 on basic tools (Move/Transform)

Forum|Forum|4 days ago
March 20, 2026
2 replies
46 views

To the Adobe Development Team,

I am writing this as a professional user and long-term subscriber. While I recognize that AI integration is a necessity in today’s creative workflow, it cannot come at the expense of core software stability.

Currently, Photoshop is virtually unusable on a high-end workstation (NVIDIA RTX 4070, 64GB RAM, Ryzen 5 5600X). I am experiencing extreme lag and freezes (1–3 minutes) during basic operations such as:

Switching to the Move Tool.
Initiating a Transform (Ctrl+T).
Basic canvas navigation.

It is unacceptable that a professional tool fails at its most fundamental level while hardware resources are more than sufficient. I am not looking for generic troubleshooting steps like "resetting preferences." I am reporting a significant optimization failure between the current Photoshop build and modern GPU architecture.

As a paying customer, I expect the software's "bread and butter" features to be prioritized alongside new AI implementations. Please provide a technical solution or a patch that addresses these specific performance bottlenecks.

system info.txt

KnokyAuthor

Participant

UPDATE: Here is the 'solution' from official Adobe Support. After providing proof of Photoshop consuming 39GB of RAM with 0.1% CPU usage, the agent (Sumana) simply ended the conversation because they had no answer.

Is this Adobe's official policy for professional users? Ignore the bug, ignore the data, and disconnect the paying customer? I've been a subscriber for years, and this is how we are treated when we point out that the software engine is broken.

Ged_Traynor

Community Expert

@Knoky I’m not experiencing the issues you described on either of my 2 PC’s that I have Photoshop version 27.4 installed on, running Windows 11 on both.

One is an Intel i9 11900K CPU, with 64 GB of RAM and a RTX 3090 GPU, the other is an intel i5 10th gen CPU, with 32 GB of RAM and a Nvidia P620 Quadro GPU

Photoshop runs smoothly on both, no lagging or freezing

One thing I noticed about your system info, you have Photoshop installed on a separate partition to the operating system, is there any particular reason for that

KnokyAuthor

Participant

Thanks for the info. Honestly, I congratulate you on your smooth performance—we definitely all envy you here.

However, my workflow is specific: I work on mobile game UI, which involves a massive number of artboards and thousands of layers. It’s a completely different load than standard photo editing. I’ve tried every possible PS and Windows optimization recommended by the community, but nothing helps. I'm also definitely not the only one experiencing these issues with heavy files.

Regarding the partition: I have it set up this way for better disk management/organization, but I've tested it on the OS drive as well with no improvement.

Ged_Traynor

Community Expert

You didn’t mention your workflow in your original post, you say massive amounts of artboards and thousands of layers, how large are the files your working on, 400 GB of free space for the scratch disk might not be enough if you’re working on extremely large files.

Have you checked Windows task manager to see what resources are being used when working in Photoshop

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