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PaulCWilliams
Participating Frequently
October 21, 2024

Generative AI fail - "We've encountered an issue and can't complete...." when background is black

  • October 21, 2024
  • 14 replies
  • 4563 views

I use a macbook pro, OS version 15.0.1.

Adobe Photoshop 26..0.0

 

In adobe, when i try to do an AI generative fill i get the error messag "We've encountered an issue and can't complete your request at this time. Please try again later."

 

I tried a different internet connection, still no luck.

It's been like this for two days - since the last update.

 

Thanks.

    14 replies

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    PaulCWilliamsAuthor
    Participating Frequently
    October 26, 2024

    10/26/24 ➤ I captured a video of the error here ➤ https://www.youtube.com/watch?v=c58mbk6a0Zg and attached below.

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      PaulCWilliamsAuthor
      Participating Frequently
      October 23, 2024

      I just want to clarify, i'm getting this error after creating a new, untitled, unsaved document. 

      M
      mlucas21
      Participant
      October 22, 2024

      I have members of my team with the same issue you're experiencing Paul.  Not sure the cause yet, investigating.  I was hoping Adobe would respond to your question.

        F
        FLORENCIA25155671urn5
        Known Participant
        October 21, 2024

        Yes I got this error too when applying new tools (Remove Tooll/Find Distraction/People) as per screenshot attached.

        I hope Adobe can release the update for solve this issue.

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