My photos are not downloading. When trying to download, it says saving document yet saves a document with nothing on it and takes forever.

Hey, ​@ximenamoreno. Welcome to the Photoshop Community. I'll need more info to help you figure this out. 

Please share more details, including the version of Photoshop and the Windows operating system, along with screenshots and video recordings of what you see.

At this point, the given information is too limited for us to help you.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

​@ximenamoreno can you provide more detailed information about the issue you have, where are you downloading the images from, what version of Photoshop and operating system are you using