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Participating Frequently
February 5, 2022

P: Color Lookup - Crisp_Winter.look Displaying Black with Windows 11 kb008353 update installed

  • February 5, 2022
  • 47 replies
  • 7650 views

Using the Photoshop 23.1.1 Release I can not get a specific look file (Crisp_Winter.look) to display correctly

  • When selecting color lookup
  • Then trying to load the 3DLUT File from the pull down menu
  • When selecting the option Crisp_Winter.look the image turns black
  • This is not suposed to happen, however the other look files work as expected
  • I've check the location: C:\Program Files\Adobe\Adobe Photoshop 2022\Presets\3DLUTs
  • And the file exist.
  • This has worked in the past and I really need this look

 

Can anyone help or suggest a workaround?

This topic has been closed for replies.

47 replies

Participating Frequently
February 9, 2022

Yes using windows 11

Jeff Arola
Community Expert
Community Expert
February 9, 2022

Are you using Windows 11 by chance?

 

I ask because there is another report of this occuring after a recent windows 11 update.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/kb008353-error-lut/td-p/12732656

 

Legend
February 9, 2022

It would also be nice to know what bit depth, color mode, and color profile the affected document has? Does it happen with all files?

Legend
February 9, 2022

Ok. If you completely disable the GPU does it still happen? Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

 

It may also help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Participating Frequently
February 9, 2022

The problem still occurs,

  • I checked the "Deactivate Native Canvas"
  • Exited Photoshop
  • Opened Photoshop
  • Added a color lookup to the adjustment layer
  • Then from the 3DLUT Pulldown selected the following:
    • 2Strip.look (Does not work - turns image black)
    • 2Strip.look (Does not work - turns image black)
    • Bleach Bypass.look (Does not work - turns image black)
    • Candlelight.CUBE (Works as expected)
    • Crisp_Warm.look (Works as expected)
    • Crisp_Winter.looks (Does not work - turns imabe black)
Legend
February 9, 2022

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

Known Participant
February 6, 2022

Hello everyone, today I installed the update for Windows 11. Namely the kb008353 . After that I have errors in PS when I apply LUTs. Most of the time there is only a black picture. Does anyone have similar experiences? When I uninstall the kb008353 everything is OK again.