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Participant
October 28, 2021

P: Crash on using Select Subject or Object Selection Tool on Windows

  • October 28, 2021
  • 196 replies
  • 69393 views

Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

This topic has been closed for replies.

196 replies

abbyb_ornge
Participant
August 25, 2023

@Kevin Stohlmeyer Correct. When I click on the object selection tool, PS crashes.

 

GPU Compatibility:

Warning: Driver update recommended
Fail:    OpenCL unavailable
Pass:    OpenGL available
Pass:    DirectX available
Pass:    Direct X feature level 12.1 available, feature level 12.0 required
Pass:    Above required VRAM (8552 MB of 1500 MB required)
GPU Detected: Intel(R) Iris(R) Xe Graphics (INTEL)

 

Driver is up to date. I have no idea why OpenCL isn't working... Intel says it's part of the driver payload for 12th gen Iris Xe. I've tried installing the Intel OpenCL runtime, I've tried the Microsoft compatibility app from the MS store, I've tried graphics drivers directly from Dell, and the generic ones from Intel... Nothing will ever make OpenCL available.

Participating Frequently
August 25, 2023

Hi J453 & others.  Thought I would share my experience and resolution of the problem.  The full computer reboot on clicking on the object selection tool remained an issue for all 23. versions (OK on 22...).  It eventually was resolved by replacing and upgrading my name brand 1000W PSU.  I upgraded it to an Antec Neo 1300W PSU and connected two different ports to the two connections on my NVidia GPU --> problem solved!  It seems the GPU was demanding more power than could be supplied when I used the Object Selection tool despite trying to deselect using GPU in the preferences setting in PS.  Happy chappy at last and thought it worth sharing.

Kevin Stohlmeyer
Community Expert
Community Expert
August 24, 2023

Hi @abbyb_ornge is your situation the same as the OP from 2021? Using Select Subject crashes Photoshop?

I see you are on 24.7 what does your Help Menu/GPU Compatibility report show?

abbyb_ornge
Participant
August 24, 2023

I have tried literally everything in this thread and I'm still getting crashes. This is on a brand new work laptop. The drivers are the latest Intel drivers, the BIOS is up to date, I've deleted my PS preferences, I've fully reinstalled PhotoShop... Still crash whenever I try and click the object selection tool.

 

System Info Paste: https://pastebin.com/ZzidLtR6

Participant
June 6, 2023

And Adobe still act as if there is no problem. Disabling hardware on your
system, to make software work is a ludicrous situation. Especially when we
want all the processing power our system is capable of when processing
images.


Participant
June 5, 2023

I was able to solve this problem myself. I disabled the setting in the bios for the processor turbo mod

Participant
March 30, 2023

Had all the above mentioned crashes as soon as Object Select was used. After installing beta version 24.4.0 problem solved. Even the normal version 24.3.0 is working correct now. No crashes whatever I try, the Object Select tool is working correct. Some .dll that came with the beta version must have done the trick. 

I am on a Zenbook 14 with Intel Iris Graphics.

Participant
March 28, 2023

It just happend on version 2022 and 2023...2021 works fine.

Participant
March 28, 2023

Any solution so far? I am using a Intel UHD Graphics 620.

Participating Frequently
March 26, 2023
It looks like this is an NVIDIA problem. My graphics card just got an
update that specifically addresses the problem but I haven't tested. I had
talked to NVIDIA support, knowing that they had a new gaming driver that
addresses similar issues. A week later I received a notice from NVIDIA that
the new gaming driver was released. I use the studio driver so I waited
and a couple of days ago got a notice from GeForce Experience that the
studio driver was available and it listed this issue as one of the things
it addresses. Like I said, I haven't tested it yet.