Participant

P: Photoshop iPad - Brush Strokes Don't Appear Until I Lift Apple Pencil (Type-C)

Forum|Forum|2 years ago
October 18, 2023
22 replies
7153 views

Device: iPad Air (5th Gen) running iPadOS 17.2.
Stylus: Apple Pencil (USB-C) - A3085
Photoshop for iPad version: 5.4 (20231204.515)

When using my Apple Pencil in the Photoshop for iPad app, my brush strokes do not show up on the screen until I lift my Apple Pencil off of the screen. When using my finger, my brush strokes show up as I make them. Of course this makes the creative process difficult because you can't see where your brush stroke has been unless you lift your pencil off of the screen.

I have completed the following troubleshooting steps:

Tried this with my wife's Apple Pencil (same model) on her iPad (10th Gen) and hers does the same thing.
Unpaired and repaired my Apple Pencil
Restarted my iPad
Uninstalled and reinstalled the Photoshop for iPad app.
I tried the "Stylus only painting" option both on and off with the same results.
I have searched high and low online and have seen others with this same issue, but no resolution. I'm 100% sure my Apple Pencil is genuine, so I know that's not the issue.

I have attached two videos. One shows the behavior in Photoshop for iPad when using my Apple Pencil and the other shows the behavior of using my finger.

iPadOS

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P

phoenix_8562

Participant

I am having the exact same issue here. Adobe support cannot figure out what the problem is... been waiting for a call from "senior staff" to address the issue.

O

Optimistic_genius3117

Participant

When ever I make any stroke with my Apple Pencil the stroke does not appear until the pencil is lifted. I have bought my iPad and pencil from the Apple Store so there should be no issue happening. The app says it works with Apple Pencil so it should work with Apple Pencil no if ands or buts. It shouldn't matter what model of pencil I buy they should all work. This needs to be fixed asap as it prevents many people for continuing their workflow.

T

Tizeeeh

Participant

Thanks for this

K

keefxkhan

Participant

I don't think they give a damn. I returned my USB-C and bought the Gen 2.

N

noah_9420

Participating Frequently

I got Photoshop on my iPad in March to edit photos and the most used tool I used was the "Remove Tool". It worked perfectly for me when I first used the app a couple of times. Fast forward to today and whenever I use the tool, it won't show the preview of where my brush stroke is going. It only shows after I release the Apple Pencil. As I draw with the tool with my Apple Pencil, it doesn't show where it's being drawn anymore. This was crucial for me as I wanted to see where I was painting the pink line over what subjects I wanted to remove. I don't know if it was in a new update or not but I had not used the app in a while. If anyone has any solutions, please let me know. Thanks.

A

Aleke

Community Manager

Hi @noah_9420! Welcome to the community!
Can you share more details about the issue? Is this only happening with the Remove tool, or is it affecting other tools where you draw with the Apple Pencil? What iPad and Apple Pencil models are you using? What Photoshop version are you using? Does using your finger have the same behavior or does that work as normal?

Thanks!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

M

MrDanCSD

Participant

Is there any sort of a timeframe for when Adobe will fully work with the Apple USB-c Pencil

R

ruckdhedhamma_5414

Participant

brush delay when use apple pencil usb c on ps in ipad

The line will appear after lifting the pen. There are only normal selection tools.

S

Shivani Somayajula

Participating Frequently

Hi ruckdhedhamma_5414,

A bug has already been logged for this issue. I'm merging this thread with the parent thread. Please add your update to the parent thread.

Thanks,

Shivani

K

keefxkhan

Participant

This is completely unacceptable. Apple did not put any disclaimer that the usb-c Apple Pencil would not be compatible with the world's most popular photo manipulation software. Sure I don't particularly care about pressure sensitivity but I should be able to draw in a usable way. Adobe has not made any statement about this issue from what I can see and I was not informed rightly as a consumer. I an heavily considering filing a complaint with the FTC.

petiili

Participating Frequently

Wow, really frustrating to find out this kind of a basic level problem. Also seems that newer pencil is not supported on my new iPad, so option is either to buy iPad that supports v2 pencil + pencil v2 ...or to learn and use another software 😔

O

OneMarketing

Known Participant

I wish more people new about this. Guess I'm heading back to the Apple Store tomorrow

S

Shire23Author

Participant

After some more investigation, I figured out the issue. As mentioned in my original post, I was using the USB-C Apple Pencil model. Apparently, this particular Apple Pencil isn't supported (and also doesn't have pressure sensitivity), so the Photoshop for iPad app treats it like a third-party stylus, resulting in the behavior of brush strokes not showing up until lifting the pencil off of the screen. One week into back-and-forth emails with Adobe support and multiple support chats, nobody mentioned I was using an unsupported, but official Apple Pencil. I returned my USB-C Apple Pencil and got a 2nd Gen one and it works like a charm. Hopefully this might save someone some time and frustration.

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