Known Participant

P: Remove Tool and RAM usage

Forum|Forum|2 years ago
July 23, 2023
49 replies
6027 views

Hello,

I don't know if it's a normal behavior, but when I use the new "Remove Tool", my memory usage is going crazy : In the task manager it takes 20Go of RAM, and it takes 18Go more on my scratchdisk.
Even if I do teeny strokes on an white layer.
Here is a video (2min) link to show the PS usage, the task manager, and explorer for the scratchdisk (SSD).

https://youtu.be/qToMtrUmm-0

I tried to use all the others tools, and the RAM usage is "normal". For example : 50 clicks with spot removal and photoshop uses only 5Go RAM, and 0Go scractchdisk.

Is it normal ?

Thank you !

Windows

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T

Toastman3000

Known Participant

getting crashes and memory leaks around every 5th time I use the remove tool. simply not functional

D

Daniel Berube

Participating Frequently

Got it, thanks appreciate all your help. Sorry for my misinterpretation

J

John40059040

Participant

Running Photoshop 25.1.0 on HP ProDesk 400 G4MT with Windows 10 Pro Build 19045 installed. PC has 16GB of RAM and Nvidia Quadro M2000 GPU (4GB) installed. When using the Remove Tool on a 35M pixel jpeg I find that photoshop crashes after a number of applications of this tool. The problem appears to be PC ram usage. Monitoring ram usage using the Windows Task Manager I find the following:

1) PC running no applications open 28% ram usage

2) Photoshop running without image open image - 49% PC ram usage

3) Photoshop running with 35M pixel image opened - 51% ram usage

4) Remove Tool used to remove relativel small area - 56% ram usage does not jump back down after process completed.

6) Each time Remove Tool used PC ram usage jumps by 6% - 10% and does not return back down after process. Each application of Remove Tool increases PC ram usage.

7) When PC ram usage above 80% there is tendency for Photoshop to crash (and sometimes also the PC).

Found deleting history steps has no effect on the problem. Also closing image without saving it has no effect on ram usage. Saving image did seem to drop ram usage.

In Photoshop Preferences 'Remove Tool Processing' set to 'More Stable'.

Not sure if this was a problem in version 25.0 but never had a problem like this in version 24.

Any suggestions much appreciated.

S

ShowLowAZ

Participating Frequently

I am using Win 11 with 64GB RAM and having the same problem—"Could not complete your request because there is not enough memory (RAM)" after only the second application of the remove tool. Photoshop freezes and will not come back for up to several minutes, then the error message appears. I have release ver. 25.2.0 and the problem also occurs when using the Beta version. This is new behavior only recently. When first released the remove tool functioned perfectly.

Kevin Stohlmeyer

Community Expert

@davescm appreciate the assist. For us - our Intel Macs have 64 GB total RAM with Photoshop set for default ~70% usage. In order me to replicate this - we have to either accelerate usage of the tool or wait until later in the day where the RAM builds up enough (and does not release after doc closes) from continued usage to cause the issue.

davescm

Community Expert

I have no doubt the issue is real. What I'm trying to do is show a system that does not have the issue - it may help in locating it.

Dave

D

Daniel Berube

Participating Frequently

Ok, I'll try to take the time to do a video and upload it somewhere. I have the impression that here it's well if I can't reproduce it, it doesn't exist...

Kevin Stohlmeyer

Community Expert

@davescm We've replicated on several machines here and it is a repeatable process and we've passed this along to the PS team. Hopefully they come back with some details soon.

davescm

Community Expert

'Photoshop freeze, stop working and can't be use without killing the app and retart.'

That, I could not replicate. I've not had it happen here

Dave

D

Daniel Berube

Participating Frequently

Honestly,

I don't mind if the memory stays at this level... I think it deviated from the real problem which is.

Photoshop freeze, stop working and can't be use without killing the app and retart.

Although my test is still valid and even do you disagree, the problem is new since the 2 last versions. I've been able to workaround the problem and work on my images for the entire weekend since I rollback to V25.

D Fosse

Community Expert

Yes, what Dave reports is precisely what I saw too. It levels out at a comfortable level, and then stays there.

I should point out that I kept removing long after I had reached this plateau. It didn't increase as much as a MB after that.

Subtracting memory used by system and other processes, Photoshop stayed very neatly within the RAM allocation set in Preferences.

davescm

Community Expert

In the interest of adding data points I just tried a similar exercise to DFosse here, using 3 open documents.

RAM use rose until it reached 27-28k then levelled out and, importantly, after that went up and down after each stroke. Hovering around the 27-28k mark.

I had not run out of RAM - I have 256GB installed and Photoshop can use up to 141GB

Scratch files rose to 27GB

VRAM use never went above 15% (of 24GB VRAM)

System : Photoshop v25.2; Windows 11 Pro (v22H2); i9-10920X; 256GB RAM; RTX3090GPU (24GBVRAM) Studio Driver 546.01

Dave

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