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Inspiring
October 23, 2019

P: Saving copy not saving over jpg file

  • October 23, 2019
  • 834 replies
  • 29436 views

working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix

834 replies

JeffArdoise
Known Participant
January 23, 2020
no, it doesn't. At least not for me and the bug isn't mentioned in the release note either.
Participating Frequently
January 23, 2020
I just did the 21.0.3 update, and it didn't change a thing for me.  Still making copies instead of overwriting/replacing files.
Participant
January 23, 2020
21.0.3 seems to have fixed the copy bug!!!!
Participating Frequently
January 23, 2020
I think I just stumbled upon a workaround fix!! If you use the "Save For Web" feature it seems to actually overwrite the file rather than saving it as a copy.  Let me know if this works for you!!

File > Export > Save for Web


Participating Frequently
January 22, 2020
I think I just stumbled upon a workaround fix!! If you use the "Save For Web" feature it seems to actually overwrite the file rather than saving it as a copy.  Let me know if this works for you!!
File > Export > Save for Web

Participating Frequently
January 22, 2020
The screen share and permissions remedy does not work. I've done this w/ Adobe tech support already. In the end, he said they knew it was a known issue and will be fixed in an upcoming update (obviously not the last one!
Inspiring
January 22, 2020
I think it is an OS problem - Catalina. I have Catalina on my MacBook Pro and it started happening when I updated. On my desktop, I haven't updated yet and it's fine. 
Known Participant
January 22, 2020
Supposedly, if you get Adobe tech support and share your screen, they do something to remedy the situation - most likely delete and/or edit a file in the Library->Adobe folder. If anyone has done this, would like to know, this remedy should be posted ONLINE for ALL TO SEE. It has to do with permissions - it is related to the same issue that greys out all of the filenames in dialogue boxes. Adobe apps, for some reason, getting hung up on the Catalina update. Why they can't release an update to this is mind-boggling given the size of the user base they are pissing off. Thanks.
Inspiring
January 22, 2020
Yes, this is 100% on Adobe. When half your client base is using a certain OS, you absolutely have to ensure you stay compatible with it. This isn't Apple's fault.
mattrock1
Participating Frequently
January 22, 2020
I would say the burden falls on Adobe as it is (apparently) a compatibility issue with the latest OS. Rarely (if ever?) will you find an OS release fix to accommodate a 3rd-party application, but the other way around. Cheers!