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filip_3002
Participant
November 17, 2025

Partner AI models not working, can't verify the amount of AI credits on my account

  • November 17, 2025
  • 3 replies
  • 60 views

Hello!

 

I've updated my Photoshop to the version 27.0 and unfortunately I can't check out the new functions. Both Flux Kontext/Nano Banana or Topaz Sharpening/Noise removal don't seem to function. It's behaving similarly to the day of the huge AWS breakdown - a window with a loading bar pops up, but it disappears halfway or like 75%, not having any effect. I've waited since friday to check it out again, but nothing has changed, I figured that maybe I don't have the necessary generative credits, but I'm not able to check the balance - the whole section in the top-right dropdown menu is not loading at all, the error says this section can't be loaded. Is anyone else experiencing issues like this?

    3 replies

    MoonBuggy1
    MoonBuggy1
    Participant
    February 1, 2026

    I have the exact same issue, and I’m wondering if it’s because I’m on an older version of MacOS?

    Glenn 8675309
    Glenn 8675309
    Legend
    November 18, 2025

    I don't think the amount of credits you have matters:   For me: I only got a couple of tries of each- then they wanted me to subscribe to some B.S. in order to use it.

    J
    jordan_0234
    Participant
    November 18, 2025

    I am having this exact same issue. I've confirmed I have a credit balance that should support using the partner models. I also don't recieve any error codes or any additional messages to follow up on once the partner models fail to generate.

     

    I seem to have full access to all Adobe/Firefly based features and have roughly 4000 credits linked to my account, buty I am unable to test any of the new parnter model features.

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