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Polacofede
Participating Frequently
March 16, 2026

Photoshop 27.4 Randomly Crashing When Adjusting Color Channels on Windows

  • March 16, 2026
  • 1 reply
  • 17 views

im having this very same issue in windows since last PS update. 

doesnt mind if im at 100% or 33% whatever. Also for instance it works when changing the green channel, then if i try to change the blue one, it crashes. But i would say the crash it quite random. Is a real pain. so it was never fixed?

Photoshop 27.4

    1 reply

    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    March 16, 2026

    Hey ​@Polacofede, 

    I’ve promoted your post to its own thread since your issue may be different from the one you originally commented on.
     

    I tried to locate a crash report using the email address associated with your community account, but I wasn’t able to find one. Were you able to submit a crash report? If so, please PM the email address you used to submit your crash report.
     

    If not, you can find instructions on how to submit one here:
    https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

    Best, 
    CMAss

     

    P
    PolacofedeAuthor
    Participating Frequently
    March 17, 2026

     

    Hi!

    Ok thanks.

    PS does not crash, it just throws an error message and freezes or becomes irresponsive, even if i wait a lot of time, it does nothing. So you are forced to kill the process.

    the “how to solve it” button takes you to:

    https://helpx.adobe.com/en/photoshop/desktop/troubleshoot/file-format-issues/resolve-program-error-while-saving-files.html?trackingid=C12Y2WS7&mv=in-product&mv2=ps

    So the issue arises when for instance you modify a channel and then you attempt to modify other channel. And is not while saving the file, at least not intentionally. In fact i can do modifications and save the file without issues.

    P
    PolacofedeAuthor
    Participating Frequently
    March 17, 2026

    I downgraded to PS27.3.1 from latest one PS27.4 and i dont see that issue now.

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