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April 26, 2026

Photoshop V27.5, on Windows 11, will not open, but gives error message "Catch in IPhotoshopApplication, exception encountered: Invalid Offline Resources path"

  • April 26, 2026
  • 1 reply
  • 13 views


Photoshop error


Log Name:      Application
Source:        Application Error
Date:          4/26/2026 6:17:35 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          XPS-8960\geral
Computer:      XPS-8960
Description:
Faulting application name: Photoshop.exe, version: 27.5.0.13, time stamp: 0x69c1f5fc
Faulting module name: ucrtbase.dll, version: 10.0.26100.8246, time stamp: 0x4eb988a2
Exception code: 0xc0000409
Fault offset: 0x00000000000a4aee
Faulting process id: 0x8E98
Faulting application start time: 0x1DCD5CA771256AD
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2026\Photoshop.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: ce2b8287-7a19-45c8-b803-9600cdd48893
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2026-04-26T22:17:35.9384046Z" />
    <EventRecordID>14941792</EventRecordID>
    <Correlation />
    <Execution ProcessID="30292" ThreadID="36752" />
    <Channel>Application</Channel>
    <Computer>XPS-8960</Computer>
    <Security UserID="S-1-5-21-2561084653-2928945657-688472682-1002" />
  </System>
  <EventData>
    <Data Name="AppName">Photoshop.exe</Data>
    <Data Name="AppVersion">27.5.0.13</Data>
    <Data Name="AppTimeStamp">69c1f5fc</Data>
    <Data Name="ModuleName">ucrtbase.dll</Data>
    <Data Name="ModuleVersion">10.0.26100.8246</Data>
    <Data Name="ModuleTimeStamp">4eb988a2</Data>
    <Data Name="ExceptionCode">c0000409</Data>
    <Data Name="FaultingOffset">00000000000a4aee</Data>
    <Data Name="ProcessId">0x8e98</Data>
    <Data Name="ProcessCreationTime">0x1dcd5ca771256ad</Data>
    <Data Name="AppPath">C:\Program Files\Adobe\Adobe Photoshop 2026\Photoshop.exe</Data>
    <Data Name="ModulePath">C:\WINDOWS\System32\ucrtbase.dll</Data>
    <Data Name="IntegratorReportId">ce2b8287-7a19-45c8-b803-9600cdd48893</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
  </EventData>
</Event>

    1 reply

    AxelMatt
    Community Expert
    Community Expert
    April 27, 2026

    The ucrtbase.dll is a part Microsoft Visual C++ runtime. Try these steps to manually recreate the MSVC++ Libraries:

    •  In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
       

       

    • Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
    • Download a fresh package of installers for MSVC++ from this link:
      Latest Supported Visual C++ Redistributable Downloads | Microsoft Learn
    • Right-click the downloaded files and select Extract All.
    • Reinstall all packages (32-bit & 64-bit) one by one & then restart the computer once.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI