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f.fontec
Participant
June 7, 2026

Photoshop Web freezes at 93% with large files — root cause identified (New Relic telemetry blocking Wasm pipeline)

  • June 7, 2026
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Photoshop Web freezing at exactly 93% every time I try to open a large file (8000px+). Small files load fine.
Tried Chrome, Firefox, Brave, Vivaldi — same result everywhere. After digging into the network traffic with DevTools,
I found the culprit: PS Web's loading engine is waiting on two external endpoints that were timing out after 14–40 seconds: - An Adobe analytics/telemetry server (`nr-bam.pswdata.com`) - An Adobe notifications server (`ss-prod-ue1-ns.aws.adobess.com`)
The problem is that Adobe's code waits for these to respond before it finishes loading your file. For small files it completes before the timeout kicks in. For large files, it just hangs. **The fix** (requires editing `/etc/hosts` — if you're on Mac/Linux, this is straightforward):
Add these two lines:
0.0.0.0 nr-bam.pswdata.com
0.0.0.0 ss-prod-ue1-ns.aws.adobess.com 
This makes those requests fail immediately instead of waiting 30+ seconds, and PS Web continues loading normally. You need both lines — one alone doesn't fix it. I've reported this to Adobe. The underlying issue is that telemetry/analytics code is blocking the file loading process, which is a bug on their end. Hopefully they push a fix soon. Let me know if this works for you.
MacBook Pro 2016, macOS Monterey 12.7.6
Everything was working ok until one week ago