remove tool doesn't work

The remove tool is not working in PS 27.6.0. I get the message “required components are being downloaded check back later”. I’ve gone to the Creative Cloud app and it shows the components are installed, I’ve deleted PS and reinstalled it, rebuilt the preference files, restarted my M1 iMac running OS 26.4.1, checked settings to use the more stable options, but nothing helps, the same message keeps popping up every time I try to click on the remove tool icon.