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nerdberger
Participant
April 15, 2026

The latest version of Photoshop crashes every time I try to open a document

  • April 15, 2026
  • 2 replies
  • 26 views

Photoshop v 27.5 crashes due to an “unexpected error” every time a document is opened. It doesn’t matter how the document is accessed, whether from the “open” option on the top bar, the document itself on a hardrive, or on the homescreen of the app. Opening a new file works fine.

2 replies

AxelMatt
Community Expert
Community Expert
April 16, 2026

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

Does Photoshop crashes during the open process or if the document already open?

Which format does the file has that you’re trying to open?

Do you get an error message? If yes, please post the message word-by-word.

Do you get an crash report? If yes, does you have sent this to Adobe?

Does this work in the past? If yes, what has been changed on your system before the error occur? 

We’re also need more informations about your system. Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

 

Do you have tried to reset the Photoshop preferences?

https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually

Remember to back up your settings before doing the preference reset

https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
gener7
Community Expert
Community Expert
April 15, 2026

What are you using?  Windows or MacOS?