Skip to main content
Guennady30468893fu2p
Participant
June 23, 2026

AI Assistant fails on every prompt in Premiere Pro Beta 26.5.0 Build 42

  • June 23, 2026
  • 1 reply
  • 0 views

I am experiencing a problem with the new AI Assistant in Premiere Pro Beta.

The Assistant panel loads correctly, I can create new chats, and messages are sent successfully. However, every prompt immediately returns the following error:

"There was an issue processing your request. Please try again. If the issue persists, please start a new chat."

The error occurs with every prompt, including very simple requests that do not require media analysis.

Examples:

  • "What version of Premiere Pro am I using?"
  • "What can you do?"
  • "Give me an example of what you can do."

The error appears almost instantly after sending the prompt.

System Information:

  • Premiere Pro Beta 26.5.0 (Build 42)
  • Windows 11
  • Creative Cloud Pro subscription
  • Generative AI features included in plan
  • Adobe Firefly works normally in the browser
  • Creative Cloud Desktop is up to date
  • System Compatibility Report shows "No conflicts to report"

Troubleshooting already performed:

  • Signed out and back into Adobe Creative Cloud
  • Created multiple new Assistant chats
  • Tested with and without projects open
  • Tested simple prompts that do not require timeline analysis
  • Verified Firefly image generation works correctly
  • Verified active subscription and AI entitlement
  • Checked System Compatibility Report (no issues found)

Expected Behavior:

The Assistant should process prompts and return responses.

Actual Behavior:

Every prompt fails immediately with the generic processing error message.

Could someone confirm whether this is a known issue with Build 42 or if there are additional logs/settings I should check?

Thank you.

    1 reply

    mattchristensen1
    Community Manager
    Community Manager
    June 23, 2026

    @Guennady30468893fu2p I’m sorry that’s happening. Could you check in the bottom left side of https://www.adobe.com/files and hover over the storage space there? Is the cloud storage on your account full?