AI Assistant fails on every prompt in Premiere Pro Beta 26.5.0 Build 42
I am experiencing a problem with the new AI Assistant in Premiere Pro Beta.
The Assistant panel loads correctly, I can create new chats, and messages are sent successfully. However, every prompt immediately returns the following error:
"There was an issue processing your request. Please try again. If the issue persists, please start a new chat."
The error occurs with every prompt, including very simple requests that do not require media analysis.
Examples:
- "What version of Premiere Pro am I using?"
- "What can you do?"
- "Give me an example of what you can do."
The error appears almost instantly after sending the prompt.
System Information:
- Premiere Pro Beta 26.5.0 (Build 42)
- Windows 11
- Creative Cloud Pro subscription
- Generative AI features included in plan
- Adobe Firefly works normally in the browser
- Creative Cloud Desktop is up to date
- System Compatibility Report shows "No conflicts to report"
Troubleshooting already performed:
- Signed out and back into Adobe Creative Cloud
- Created multiple new Assistant chats
- Tested with and without projects open
- Tested simple prompts that do not require timeline analysis
- Verified Firefly image generation works correctly
- Verified active subscription and AI entitlement
- Checked System Compatibility Report (no issues found)
Expected Behavior:
The Assistant should process prompts and return responses.
Actual Behavior:
Every prompt fails immediately with the generic processing error message.
Could someone confirm whether this is a known issue with Build 42 or if there are additional logs/settings I should check?
Thank you.
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