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Known Participant
July 29, 2026

app becomes unresponsive,

  • July 29, 2026
  • 2 replies
  • 14 views

Currently working in a Production

yeaterday, opening a project in the Production would not open a Project window properly

today, app becomes unresponsive, forcing app restart. (4 times today)  perhaps a second issue, app would not load clip media into the source window.  Source info over window would update, but media in window would not.

    2 replies

    Known Participant
    July 30, 2026

    Premiere Beta 26.5.0

    Mac Studio M1 64Gb ram

    Local storage (Thunderbolt to an OWC raid)

    I (mostly) have media for each project stored witin that project.  There is some crossover and duplication

    Production was working fine (I love it!!) until it wasn’t.  Yes it’s only a couple days old.

    Not sure if I can mage a screen cap of it not working.  All seems fine until the infinite pinwheel.

    Community Manager
    July 29, 2026

    Hi ​@Donnie Rogers11046746,

    Welcome back to the Premiere forums and thank you for reporting this occurrence. The team will need further information to try to better assist you:

    • What is the exact version of Premiere you are using?
    • Please specify your if you are using a Windows system or macOS along with the version.
      • GPU Driver (Windows only): Please let us know your video card driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.
    • Where is the media/footage being stored? On what type of device or is locally stored?
    • How is the Production organized?
    • Was your Production ever working properly? If so was when and was there a switch?
      • Is this a new Productions project?
    • Would it be possible to send us a screen recording of the occurrence?

    Sorry for the frustration. I hope we can help you soon.

    Best,

    Jonathan