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Kes Akalaonu
Inspiring
August 16, 2023

Build for 8/16/23 is instantly crashing on project open

  • August 16, 2023
  • 11 replies
  • 786 views

I'm not sure why this is happening but I've had 5 crashes on today's build (8/16/23) in the last hour upon opening a project that is created for Premiere 24. I'll run through the troubleshooting steps and all but I just wanted to get this out there in case others were experiencing the same thing.

11 replies

Kes Akalaonu
Inspiring
August 17, 2023

Update: trashing preferences allowed me to create a new project and open it. Premiere seems to crash the minute I use either a custom or shipped workspace (Text Based Editing, Essentials etc.)

Kes Akalaonu
Inspiring
August 17, 2023

I downloaded the 8/17 build and the problem still persists. I tried creating a new project and it crashed after I said ok. I'm gonna try to trash preferences and see if that the problem still persists

Known Participant
August 17, 2023

Much appreciated !

Known Participant
August 17, 2023

Simply opening a project

Bruce Bullis
Community Manager
Community Manager
August 16, 2023

Helpful, thanks! 
[testing further]

Known Participant
August 16, 2023

Bruce, new video uploaded, I created a New work folder, to show you, but any other folder , other than the user name folder (Which I never use) crashes

https://vimeo.com/855189895?share=copy

Known Participant
August 16, 2023

i did not dismiss it, it just crashes, I can upload a new video if you want, it just bluntly crashes and the app drops, I client on browse project location (work drive) and it crashes, will upload a new video for you

Bruce Bullis
Community Manager
Community Manager
August 16, 2023

Thanks; looks like 

1. Launch PPro
2. New Project
3. Browse for Project location
4. Select a OneDrive sync directory...

I can't tell what happens next; from the video, it appears that you dismissed the "browse for project location" dialog without accepting the result (the Project location remains "C:\matt\..."), then the crash occurs. 

Does that match your experience? 

Known Participant
August 16, 2023
Known Participant
August 16, 2023

Same here, just try to create a new project of a different folder than the default will instantly crash PP, I cannot revert to the previous 24 version, only 23.6 which does not open the new project files, solution ASAP please? are these uploads tested at all before uploading?