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Inspiring
November 24, 2022

Crash On Opening Project - Unable To Select New Project Location

  • November 24, 2022
  • 11 replies
  • 401 views

Hello everyone,

 

Hopefully someone can help me out, because I'm losing a lot of time (and money) and I'm starting to get pretty frustrated. Pc specs are listed at the bottom of my post.

 

The problem:

I was running Premiere 22.6 and kept losing edits because of crashes during (auto)save. Supposedly this is (FINALLY) fixed in the upcoming release. Because losing edits multiple times a day is totally unworkable, I decided to install Beta version 23.1. I'm hesitant to upgrade full versions because I have some ongoing projects in CC22 I need to revisit often. I ALWAYS keep the previous version in case something goes wrong. It seemed to be working fine for a couple days. No more save crashes, some new additions to gpu-acceleration, etc. The only annoying this was the preview going black (permanently, audio still playing) whenever I opened any footage/music in the source window. Not that big of a deal, I could just select footage, drop it into the timeline, restart the program and then I'd be good to go. Anyway, last night it was all working fine, but since this morning I can't open the project anymore.

 

Whenever I open the project located on my 😧 drive, the following happens:

- Premiere loads up

- I select the project (it's the only one I have in CC23 Beta)

- The loading bar in the pop-up fills up

- When the bar is filled I get the spinning wheel for a few seconds

- Premiere completely closes without any warning or notification.

 

My workaround was to create a new project and import the old one to see if that worked. But it will only let me select my C: drive, where Windows and my programs are located. All my media and projects are on the 😧 drive. I cannot figure out a way how to create a project on the 😧 drive. It literally only shows the C: drive. Note: I have given the Adobe folder full access via folder properties.

 

Then I updated to Beta 23.2 to see if that might fix it. I started the program with Alt + click to reset preferences on startup. Then I tried removing the Beta version and once again completely re-installing it. Did not work.

 

Does anyone have a clue on how to fix this?

 

PC Specs:

Ryzen 9 3950X

Gigabyte X570 Aorus Elite

MSI RTX 2080 Super Gaming X Trio

GSkill Trident Z Neo 3600 CL16 64GB (4x16GB)

Samsung 970 Evo Plus 500GB (C: drive - Windows and programs)

Samsung 970 Evo Plus 2TB (D: drive - Projects and footage)

WD Ultrastar 16TB (Archive drive)

11 replies

ZweaAuthor
Inspiring
November 25, 2022

Extra info:

- Already updated graphics driver

- Removed graphics driver with DDU and reinstalled from Nvidia website

- Already tried 100% fresh install

- Already had my RAM replaced earlier this year, didn't fix the problem

- Yes, my RAM is on the motherboard QVL

- Forgot to add my PSU: Corsair RM750X 2018

- Computer is running at stock settings, no overclocks whatsoever.

- Thought it might be a faulty GPU (VRAM) but doesn't seem to be the case since it only happens in Premiere.

- What I haven't tried is a complete Windows refresh, but I'm currently not in a position where I can take the time to go through a full rebuild of my system.

- BIOS is not on the latest version, but I doubt that would solve the issue. Other programs are fine.