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cdavid1760
Known Participant
August 25, 2023

Crash while working in PP Beta 24

  • August 25, 2023
  • 10 replies
  • 584 views

I'm not reporting a bug just a crash. PP 24 Beta (Todays update). Crashed when I walked away for breakfast. No processes such as rendering were started. My project is R3D heavy. Attached are the logs. How do we know when/if they will get to an Adobe rep? That's not an accusation. It's a question.

10 replies

cdavid1760
Known Participant
August 25, 2023

"Violently Agreeing" Love that! Thanks my friend. Will follow up if there is another crash. Appreciate your quick responses!

Bruce Bullis
Community Manager
Community Manager
August 25, 2023

Ahh, we were violently agreeing. 🙂

Whatever that post recent post is, it isn't an actionable crash log. Hopefully, PPro puts up the dialog next time? Feel free to tag me in the description; bbb@adobe.com

cdavid1760
Known Participant
August 25, 2023
Please download the attached file to view this post
cdavid1760
Known Participant
August 25, 2023

Saw that. Thanks. Gonna look again see if I missed something. I appreciate your time and efforts.

cdavid1760
Known Participant
August 25, 2023

I know the location for the logs. Thats what was there. Thanks.

Bruce Bullis
Community Manager
Community Manager
August 25, 2023

I see the attachments; none of those are crash logs. I posted a web page, which describes where to find crash logs on your system.

cdavid1760
Known Participant
August 25, 2023

I attached the logs to my post. Sorry if that wasn't clear.

Bruce Bullis
Community Manager
Community Manager
August 25, 2023
cdavid1760
Known Participant
August 25, 2023

Thanks for the quick reply. Just to clarify. I uploaded the logs not a crash report perse. The crash dialogue did not appear so no option to send to Adobe.

Bruce Bullis
Community Manager
Community Manager
August 25, 2023

If PPro displayed a crash dialog, and you provided your email address as well as a description, it will get to our crash database...which is not a guarantee that a human will see it, on any specific schedule.

I don't see any crash reports, associated with the email address from your forum account.