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Participating Frequently
February 12, 2024

Error Retrieving Frame

  • February 12, 2024
  • 21 replies
  • 1192 views

Show Event massage - Error Retrieving Frame. Please Solve This Problem as soon as Possible

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21 replies

Participating Frequently
February 13, 2024

Yes 

Bruce Bullis
Community Manager
Community Manager
February 13, 2024

Got the .epr file, thanks!

In other "good" news, I got the .mxf to start encountering frame substitution recursion...

Do other .mxf files, created using the same workflow as this one, also exhibit the same behavior?

 

Bruce Bullis
Community Manager
Community Manager
February 13, 2024

I Don't change anything, problem start in autometicaly

 

Something must have changed, or you would have always had this problem. 🙂

 

I can't get the file you provided to misbehave.

 

Can you provide a project containing a sequence that references this media, as well as the output preset (.epr file) in use when you do encounter errors, using this media? 

Participating Frequently
February 13, 2024
Please check Now..
Participating Frequently
February 13, 2024

Can you provide an example file?

Ok

Participating Frequently
February 13, 2024

Same file same project i used my 2nd windows computer no problem. Problem with Mac M2

Participating Frequently
February 13, 2024

I Don't change anything, problem start in autometicaly

Inspiring
February 12, 2024

I had a bunch of those in a project I just finished. Ran chkdsk on my array and it found errors.  I deleted the file, ran repair, then re-uploaded the file from the chip. Worked fine.

 

Has me worried about my 5-drive array that's 4 years old, though. Want to switch to M.2 but too expensive for now.

Bruce Bullis
Community Manager
Community Manager
February 12, 2024

>I have used past 6month this project and same file format (mxf) no problem.

It's good that you've used the same file format for the past six months...have you been using this same file, during that same time? 


>Problem start when working yesterday.


Ok, what changed about your system, yesterday? 

 

Can you provide an example file? I sent you a link to some private upload space.

 

Bruce Bullis
Community Manager
Community Manager
February 12, 2024

Strange. 

You say every .mxf file; do you mean every .mxf file from that same source, or does the same thing occur when using a new .mxf file, that PPro (or AME) have rendered? 

Did previous versions of PPro not encounter any problems, with the same .mxf files?


Participating Frequently
February 12, 2024
I have used past 6month this project and same file format (mxf) no problem.
Problem start when working yesterday.
Participating Frequently
February 12, 2024

Problem with every .mxf File