Export freezes while "Preparing Content Credentials"

We've put a potential fix in place, available in Beta build 26.5.71 and later. ​@joea15691215  ​@omni.media  ​@dennism84601403  — please give it a try and let us know if you can still reproduce the problem. Thanks!

For those who have been stuck with this issue, can you confirm a few things?

• Are you in Beta or the the stable released version? It sounds like stable from what I am reading
• Please confirm the full version number, including the build number, you are running by looking at About Premiere from the application menu.
• Some are saying to roll back to 25.1 which came out in December of 2024. The first implimentation of Content credentials was indeed released in 25.2 in April of 2026.
• If you are running the stable version, try updating to the latest version, 26.3.  We have made several changes to content credentials since the first implimentation.
• Try the latest beta to see if things are better.

Thanks for providing additional info so we can get to the bottom of this.  And sorry for the frustration.  

 - Francis

I fixed it.
1. First turn it off in prefferences
2. Then restart premier
3. then try exporting not the whole timeline but put and out point at the start and try exporting again.
that fixed it for me and the i just put the outpoitn at the end and it worked

Same here… cannot export files. What the heck am I supposed to do?

1 month later, no fix updates… -.- Premiere freezes randomly. Click menu-File – Premere freezes. Click on the timeline – Premiere freezes. It’s not happening only on export page. It happens randomly everywhere while using the program. 
Solution: go back to 25.1 version. The last version without “Content credentials” BS or/and prepair to migrate on Davinci Resolve.

Same problem for me too. Content credentials is not turned on yet the timeline hangs on that message when exporting.

I have the same problem on “stable” version. I have unchecked “content credetials” option on export page. It’s random. It does not appear on every export try. Plus, Premiere have a tendency to freeze randomly during regular work on a AVC1 video file.

I did try each of those things. No progress. This is happening in the latest BETA 

The Media is MXF files which I’ve used for years and they have been rock solid. 

I did open the project in the a previous premiere version (not BETA) and it did export. However, all the new color tools are missing. 

Hi ​@joea15691215 

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

I see you mentioned you have Content Credentials toggled off even and still having issues with the export, correct? That makes me wonder if there’s not something else contributing to this export issue. I believe with Content Credentials too that you can create a preference to save how you’ve set that up that’s stored under Preferences. If you created that, have you recently cleared your Preferences, as well?

Hoping one of the clips doesn’t have corrupted metadata (which can go deeper than a clear cache can normally do, as I saw you’d already done that) but maybe we can narrow down where if that is happening. What happens if you only select 30 seconds or front half or back half of your sequence for exporting?

Lastly, what kind of media are you working with? Is it in a stable format like Apple ProRes or maybe try encoding just one as a test and see if just that clip will export properly with Credentials on/off?

Sorry for the frustration and hope we can help soon! 

Appreciate your post,
Katie