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Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
October 5, 2023

Home screen empty

  • October 5, 2023
  • 6 replies
  • 1346 views

Since last update (42) Home screen stays empty: no list of used projects.

    6 replies

    D
    Donnie Rogers11046746
    Known Participant
    May 16, 2024

    Cleqning the CC Welcome folder did the trick! Thanks!

      Stan Jones
      Community Expert
      Stan JonesCommunity Expert
      Community Expert
      October 6, 2023

      Ha! I just got this without updating, and @Alexander_DVA's response makes it clear it is not a build update issue but an update of the Welcome page.

       

      Stan

       

      Ann Bens
      Community Expert
      Ann BensCommunity ExpertAuthor
      Community Expert
      October 6, 2023

      Clearing the folder solves the issue.

      Alexander_DVA
      Adobe Employee
      Alexander_DVA
      Adobe Employee
      October 6, 2023

      Thank you for reporting this issue! 
      There was a problem in an update of the welcome screen which causes the list of recent projects to remain empty.

      If this does not resolve on its own after updating to the latest version you can try clearing the following folders:
      On Mac: ~/Library/Caches/Adobe/CCX Welcome/
      On Win: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

      Best regards,

       Alexander

        Stan Jones
        Community Expert
        Stan JonesCommunity Expert
        Community Expert
        October 5, 2023

        Guess which build I'm going to skip? On 41, and I'm behind on my tests already!

         

        Stan

         

        M
        Maddie29039777f72f
        Participating Frequently
        October 5, 2023

        I was wondering what happened to all my projects lolol thanks for the update 

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