Participant

In the new beta version, it is impossible to work with HLG files

Forum|Forum|1 year ago
January 9, 2025
2 replies
221 views

When working with video files in HLG format, the computer becomes heavily loaded and completely reboots on its own. This issue was not observed before. As a result, it is currently impossible to open an already completed project in the older version due to incompatibility. Does this mean that the entire project now needs to be redone in v24?

DaciaSaenz

Community Manager

I'd love to help you get to the bottom of things.
First things first...

Can you please share your system specs, GPU, and OS version?
Can you reproduce this issue in the latest release version of Premiere Pro 25.1
Can you please share a log so devs can take a peek for any suspicious clues?
- Start an app session
- Get into the bad playback state
- Navigate to Help > Reveal Log Files and send those files over.
Does this happen with any other types of files?
Screen Recordings also help a great deal to be able to see what panels you have open, etc

Out of curiosity, have you tried the new Media Intelligence feature?

Can you please go into Prefs > Media Intelligence & Transcripts and turn Visual Analysis off by unchecking the box?
Does this improve the lagginess you're seeing in the UI?