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December 16, 2024

PP 24 and 25 crashing on export

  • December 16, 2024
  • 0 replies
  • 96 views

Hi This is happening on both PP 24 and 25, on a MBP 2023, 36 GB memory, Apple M3 Pro Chip, running Sonoma 14.5


Crashes started when tempting to export, still running 2024. I updated my software which landed me in 2025 and it still crashes on export. I have done the following, and nothing has changed the crashes when I attempt to export:


-trashed preferences and media cache

-changed export settings, also just video or just audio

-used encoder

-copied the sequence to a new project

-tried exporting other projects, stored both on my hard drive and on the external drive where the original crashing project has media stored

-run Adobe Creative Cloud diagnostics beta version - which after the first run suggested I crash preference, and running again after that said no compatibility issues or any other issues have been found

Thoughts on what else I can try? Yesterday I sent a screen recording to my client to begin reviewing a rough cut. I don't know what else to try! Thanks