Skip to main content
Participant
October 2, 2023

Premiere locks up computer, monitor goes black, when it all returns there's no video playback

  • October 2, 2023
  • 3 replies
  • 189 views

Premiere locks up computer, monitor goes black, when it all returns there's no video playback and I have to close premiere and reopen it. It's been happening really frequently lately.

 

Windows 11

Updated beta Premiere

Bug occurs at completely random times, no common action

When I went to take a screen shot of the blank program windows Premiere completely crashed this time.

3 replies

Stan Jones
Community Expert
Community Expert
October 2, 2023

Those random issues are the hardest.

 

I have a current problem, not random but not exactly defined, where I scroll down in Media Browser, and PR just closes, no warning, no error, no log that I've found.

 

It might be an issue in something I added in the folder that is most suspect. Or it might be a PR bug.

 

FYI, the first time I run a new Beta build, I hold down shift and use the reset preferences/cache, and start a new project. I'm generally not doing production work, just tests. But if I were doing production work, I think I might do that process, and then run a few standard tests before opening my active project.

 

Stan

 

 

 

Participant
October 2, 2023

Will do, thank you Stan. It's on 24.1.0 Build 39. I'm not quite sure what this issue is but it only seems to occur in Premiere.

Stan Jones
Community Expert
Community Expert
October 2, 2023

Hi, tyler.

 

Please always report the specific build you are running. Bugs come and go as the builds change almost daily. I've found no new problems on Win 10 in the latest build as of now, 24.1.0 Build 39.

 

Stan