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Participant
April 17, 2024

Premiere Pro Beta crashes when opening essential sounds

  • April 17, 2024
  • 5 replies
  • 315 views

Hi guys, I have faced a problem today. I could not open Premiere Pro Beta after I updated it it was crashing right after I create or opened a project. After some time I manage to fix it, but after opening essential sound window it is crashing again. There is no information whatsoever, no logs, nothing.

 

Things I have done so far:
Reinstalling all apps
Updating all apps
Updating my graphics drivers
Removing presets
Resetting preferences 

And many more actions

 

It is really annoying, because I already spent a lot of time to fixing it with no results. 

Does anyone had this issue before? How you manage it to fix it? 
Should I wait until next update? 

5 replies

Ann Bens
Community Expert
Community Expert
April 18, 2024

 

Seb_GDAuthor
Participant
April 18, 2024

Hi buddy, I figure it out. I uninstalled Premiere Pro Beta 24.5 
Then I went to the Beta tab in creative cloud desktop app, clicked on three dots on premiere pro beta and installed 24.4 version. It finally works! I hope it is gonna work for you as well! 

Ann Bens
Community Expert
Community Expert
April 18, 2024

Moved to beta forum:

Seb_GDAuthor
Participant
April 18, 2024

I am not really sure, I have done some many things at one time that I have no idea which one of them worked. 

I think that reinstalling all adobe products and nvidia drivers make it work. It is weird as every other app it is working properly, even regular Premiere Pro has no issues on launch or switching between workspaces. Somehow when I opening Beta it's crashing everytime I open essential sound window. I still trying to figure it out but I do not have ideas. 

Did it happen to you recently? 

I gonna be looking what might be a problem, 

Participant
April 18, 2024

How did you fix this issue? I cant even open my project at the moment.