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Known Participant
December 17, 2024

UI ITEMS AND PLAYHEAD CAN'T BE SELECTABLE

  • December 17, 2024
  • 2 replies
  • 265 views

After updating to lates beta build 25.2.0(Build 54), Pr pro UI is nomore selectable for some time even if I zoom in and zoom out from timeline. Already reset the app preference from startup (shift click).

Spec

I7 10gen processor

64 GB RAM

RTX 2060OC

 

2 replies

Amal MPAuthor
Known Participant
December 19, 2024

Hi @Kevin-Monahan 

To troubleshoot the issue, I took the following steps:

1. I reset Adobe Premiere Pro's preferences by Shift-clicking the Premiere Pro icon.
2. I deleted the folder contents within "C:\Users\xxxx\Documents\Adobe\Premiere Pro (Beta)".
3. I cleared all media cache and temporary files to ensure a clean slate.
4. I updated my NVIDIA studio driver to the latest version.

 

Regarding the media files, they were shot on a Sony A7M4 (XAVC (XAVC/mp42) and Cannon R6 (mp42 (mp42/avc1/CAEP).

VD
Kevin J. Monahan Jr.
Community Manager
Community Manager
December 19, 2024

Hi @7443664 MP,

Thanks for the message. Have you tried any troubleshooting steps? Press Shift at Launch for Reset Options and try those items. That should help. If not, let us know more about your media. You can also try a new sequence or even a new project if the other options aren't working. I hope the advice helps.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio