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Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
August 28, 2023

Unable to uninstall beta

  • August 28, 2023
  • 3 replies
  • 464 views

CC desktop says it is uninstalled, but can still open the program.

Tried Cleaner tool

reset pref

trash media cash

rebooting

 

 

Is the beta 9 gig large?

    3 replies

    M
    Community Manager
    mayjain7130546Community Manager
    Community Manager
    September 7, 2023

    @Ann Bens  Thanks for the update..

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertAuthor
    Community Expert
    September 7, 2023

    Issue has been sorted.

    I live in the Netherlands but use an English  US Windows.

    The Creative Cloud app was expecting en_US however it appeared that the OS was sending en_GB.

    Resetting windows did the trick.

     

      M
      Community Manager
      mayjain7130546Community Manager
      Community Manager
      September 7, 2023

      Hi @Ann Bens,

      Thanks for reporting it. We don't recall seeing such issue before. I checked locally and it seems getting uninstalled just fine.
      Did you find a solution ? I will keep an eye on it for any internal report and update you if I have any new information on it.

      Regards, Mayjain



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