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Thomas36332246ojv3
Participating Frequently
Jan 15, 2026 2:45 PM UTC
Not Prioritized

Missing Floor shadow - Bug?

Hi, 

 

I don't know if there has been an update in the last week or so, but floor shadow seems to disappear when I open a file. Is this a bug? 

 

Thumbnail: 
Thumbnail preview

 

 

Open file:

Open file

 

Please advise. 

 

Many thanks. 

8 replies

Thomas36332246ojv3Author
Participating Frequently
Jan 24, 2026 11:24 PM UTC

Okay - Thank you, Anubhav.

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Thomas36332246ojv3Author
Participating Frequently
Jan 18, 2026 2:18 PM UTC

Hi Anubhav, 

 

OS: Tahoe 26.2

Safari: Version 26.2 

Chrome: Version 143.0.7499.193 

 

https://youtu.be/m5fRqchx41c

 

 

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jan 20, 2026 10:18 PM UTC

Hello @Thomas36332246ojv3,

Thanks for sharing the details. Kindly allow me some time to check this with the team.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

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Thomas36332246ojv3Author
Participating Frequently
Jan 16, 2026 11:44 AM UTC

Hi Anubhav, 

 

Yes, this is happening on all files. Have tried chrome & safari and incognito. No change. 

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jan 16, 2026 9:36 PM UTC

Hello @Thomas36332246ojv3,

Thanks for confirming. Could you confirm the exact versions of the OS/Browser installed, and share a brief screen recording of the problem so we can check this further with the team?

Looking forward to hearing from you.

Anubhav

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Thomas36332246ojv3Author
Participating Frequently
Jan 15, 2026 8:22 PM UTC

Hi there, 

 

Thanks for responding. 

Yes, shadow is enabled. 

have toggled. Emptied cache. 

 

874741i55613191B10B09DB.png

 

 

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jan 15, 2026 10:19 PM UTC

Thanks for confirming. Could you check if this happens with specific files? Also, try running Project Neo (Beta) on a different web browser or an incognito window and share your observations.

Looking forward to hearing from you.

Anubhav

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jan 15, 2026 4:57 PM UTC

Hello @Thomas36332246ojv3,

Thanks for reaching out. Could you check if the Floor Shadow is enabled under Light Settings to see if it helps?


Looking forward to hearing from you.

Anubhav

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