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Chris Muscat
Chris Muscat
Participant
March 9, 2026

Unable to launch Project Neo (beta) - Google Chrome on Windows 11

  • March 9, 2026
  • 1 reply
  • 25 views

I am unable to load Adobe Project Neo in the browser. When opening projectneo.adobe.com, the application fails to initialize and displays a client-side exception. The page does not fully load and the browser console shows multiple JavaScript and WebAssembly errors.

Key console errors include:

  • RuntimeError: function signature mismatch (neo_engine WebAssembly)

  • TypeError: Failed to construct 'URL': Invalid URL

  • TypeError: Invalid value used as WeakMap key

  • TypeError: Cannot read properties of undefined (reading 'message')

  • CustomElementRegistry error: "susi-sentry-light" already defined

  • Client-side exception occurred (Next.js)

Troubleshooting already attempted:

  • Hard refresh with cache disabled

  • Clearing site data

  • Reloading the page

Environment:

  • Browser: Chrome

  • OS: Windows 11

The error occurs immediately when loading the site before any document or project is opened.

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 23, 2026

    Hello ​@Chris Muscat 

     

    I’m sorry to hear about your experience. Would you mind trying to launch Project Neo (beta) in a different web browser (Microsoft Edge v143 or later or Mozilla Firefox v141 or later) and checking if it works?

    If yes, try resetting Google Chrome (https://support.google.com/chrome/answer/3296214?hl=en) and share your observations.

    Note: Resetting the web browser may delete your personal data and settings. Ensure to back up your data before resetting Google Chrome.
     

    Looking forward to hearing from you.
    Anubhav

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