Adobe Podcast Studio stuck on “Processing” for weeks — need backend help

My Adobe Podcast Studio project has been stuck on “Processing” for several weeks, and I need help from someone who can inspect the project server-side.

The project currently shows 25:14, but that is not the full podcast. The missing section should include approximately another 20–30 minutes of audio that is still processing. I cannot access or export the complete recording.

I have already tried Chrome, incognito/private browsing, clearing cookies and site data, disabling extensions, logging out and back in, and different browsers/devices. 

Adobe Support chat directed me to the Adobe Podcast team email, but so far I have only received the automated confirmation messages.

Can someone from Adobe please help escalate this and inspect the stuck project on the backend? 

Thank you.