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Participant
September 19, 2026

Subscription related issue

  • September 19, 2026
  • 2 replies
  • 7 views

Subject: Request to link mobile number to account for active subscription

Dear Support Team,

I have purchased a subscription using my mobile number, but I am unable to activate or use it on this app. The app currently only allows logging in or applying subscriptions via Email ID, and there is no option to link or use a mobile number.

Could you please help me link my mobile number to this account or migrate my active subscription so that I can access the benefits?

Thank you,

 

 

[PII removed]

 

 

 

    2 replies

    jane-e
    Community Expert
    Community Expert
    September 19, 2026

    @easygoing_life605b 

    This is an issue for Apple, as they control logins on their devices.

    That being said, I downloaded from the App Store with my Apple ID, then signed into Photoshop with my Adobe ID and password. You can see if that works for you. If not, contact Apple.

     

    Jane

    Forum volunteer

    Participant
    September 19, 2026

    Please help me