BLUNDER IN LEGAL TERMS AND CONDITIONS

I am very upset because according to this link https://www.adobe.com/pe/legal/subscription-terms.html it says that if you cancel within 14 days a full refund will be made in your favor and IT HAS NOT BEEN SO. I have lost dozens of dollars because of this mistake. Please, I need the refund urgently. My Adobe Customer Care case ADB-29914964-X6G5.