changing plans

Having spent thousands on Adobe CD's for both PC and Mac ( they were not cross platform until later) . I feel nostalgic about the fact that the CDs actually worked. 

Recently, i've bought illustrator and photoshop, and, because i use one or the other, i change plans. 

Artists amongst us, understand the need to create is a sponteneous thing, but Adobe seems to not be able to change plans without something going wrong.

Repeatedly, i buy PS , then find it wont sign in, wont work, cue spending sometimes 2 hours (after the 30 minutes talking to the useless AI chat bot) , with support trying to fix it. 

Simple question, 'i  had illustrator, i've changed my plan to Photoshop, but  PS  "wont sign in, say's theres a billing issue, says something else.' 

Support reply, "so you want to change to illustrator?" No! I want Photoshop. 

And so it goes on, until every creative juice i had, and my precious 2 hours to do something creative, disappears into hours of watching support fix  the software, browse my machine.  Say its fixed, only to find nope, i still cant log in. Oh its a billing issue, (but i've used the same account for billing for over 20 years.) Excuses, wasted time, explaining basics - it just sucks the life out of everyone. 

I've even had one support turn off my firewall security settings and forget to put them back on when they had finished.  Anyone actually find the AI assistant helpful, or just annoying?