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FeedbackCommunityMember
Inspiring
November 6, 2023
Open for Voting

Constant request to install Creative Cloud app to use CC libraries

  • November 6, 2023
  • 2 replies
  • 112 views
Ever since Illustrator update 26.4 and 26.4.1, Illustrator drops access to my CC libraries and requests and install of Creative Cloud which is installed and up to date. I did uninstall CC and reinstall, no change.

All ok on other apps, just Illustrator and as it's an app used more often it's not user friendly. My only fix is to keep shutting down the program and restarting, please fix.

    2 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Hi Hamish, could you please try restarting and then reinstalling the creative cloud app?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023

    Hi,

    We'd like to investigate your problem - if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    This will generate a zip file - please could you send me the name of it?
    It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
    This might help us to understand the root cause of the problem.

    Thank you,
    Deana Tucker
    Engineering Manager
    CCLibraries
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