Skip to main content
Inspiring
November 6, 2023
Open for Voting

Stop Alerting for Marketing Notifications

  • November 6, 2023
  • 30 replies
  • 757 views
The CreativeCloud Desktop App shows a red badge indicating that I have notifications in the CC Menu. But really, these messages rarely require my attention as they seem to be mostly marketing Adobe Live events, font releases, etc.

When I see the red dot in my menu bar, I think that my apps need updating. I'm becoming desensitized to this because, more times than not, the notifications are announcements instead of needed updates.

It's not that I don't find the list of announcements valuable - I just feel that they inappropriately use the notification alerts. As a paying customer, I don't understand why I'm being encouraged to look at marketing material.

30 replies

Inspiring
November 6, 2023
Instructions for filing a complaint:

https://www.consumer.ftc.gov/articles/0038-spam#report



Adobe routinely ignores complaints from users, so the next step is to report Adobe spam as a violation of the CAN-SPAM act:

https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business



"The CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations."



"Despite its name, the CAN-SPAM Act doesn’t apply just to bulk email. It covers all commercial messages, which the law defines as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,” including email that promotes content on commercial websites. The law makes no exception for business-to-business email. That means all email – for example, a message to former customers announcing a new product line – must comply with the law."



"Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $42,530, so non-compliance can be costly."
Inspiring
November 6, 2023
Way past time Adobe stopped SPAMming its paying customers. It beggars belief they are still doing this and driving their customers mad!
Inspiring
November 6, 2023
I'm getting three to five of these pointless notifications per day. NOBODY wants these. People can unsubscribe from emails so Adobe goes and does this and gives you no way to disable it. It's either put up with this or manually check for application updates.
Inspiring
November 6, 2023
Even if I turn off notifications completely, marketing messages still appear in my feed with red dot next to Creative Cloud icon. This is distracting.
Inspiring
November 6, 2023
Just remove the Ads. If I need your stock things, I'll go on your website.

I work 16h a day on really freaking big projects. My phone is off. All my notification is off. And boom, I see these ads for your stock market... yeah right. On a paid product. I want update feed, not spam feed.

I just made a lot of my customers switch to your products. I'm not talking about 1 or even 10.

A LOT MORE THAN THAT.

I'll probably go tweak the host file a bit to see if I can cut the ad feeds. 😉
Inspiring
November 6, 2023
Apple should block this use of a dynamic app icon in the menu bar. App developers can't add a red dot to an app icon -- it's misleading because users think there is something that needs updating. Instead, they end up reading marketing spam.
Inspiring
November 6, 2023
Amen
Inspiring
November 6, 2023
An alternative solution to this issue would be to knock a dollar off of our bill for every alert you send to us...
Inspiring
November 6, 2023
How has this not only not been addressed in nearly a year and a half but has actually gotten worse? I have every notification option disabled and yet these spam notifications continue to appear at an alarming rate. This is unacceptable for a paid (and expensive, at that) product offering.
Inspiring
November 6, 2023
I'm commenting again because I am really not feeling respected by Adobe by interrupting my life with these notifications. My attention is something that you need my permission for, especially when I am paying you a lot of money. You are brute forcing these notifications to my attention, with no way to turn them off. This is not okay. Please tell your marketing team to freshen up their responsibilities as marketers by reading "This Is Marketing" by Seth Godin. As for the UX designers, please stand your ground when fighting for the best user experience and not allow these kinds of things to happen. I am not paying Adobe to steal my attention on a daily basis. This is not what I agreed to when I chose to send you almost $1,000 every single year.