Inspiring

Not Prioritized

P: Revert UI to older Camera Raw UI (12.2.1) after Interface Changes

Forum|Forum|5 years ago
June 16, 2020
334 replies
32239 views

after updating photoshop , when i opened it for the first time there was option to use camera raw as it is (vertical film) or to change it to new UI (with new look and horizontal filmstrip ), i just clicked new UI to see how it looks , i thought if i dont like it i will just go back to using older UI but there is no option to select older UI , i contacted adobe but person who was helping me just suggested that i should install older version of camera raw or ask for help from this forum , i found it bit frustrating that if there was simple option to choose new UI so why not give option to revert back to older UI with newly updated software. maybe its bug or adobe forcing people to use new UI even if they dont like it

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F

FeedbackCommunityMemberAuthor

Inspiring

A new ACR level was installed automatically, and it came with a new UI. I tried like the dickens to get used to the new UI, but gave up after a week of trying. Put simply : it is more cluttered, and requires significantly more mouse clicks to get things done. There are many examples, but I'll list two of them : no quick + or - entry for fast (and repeatable) brush settings. Common adjustments no longer fit on my laptop screen, so I'm constantly scrolling up and down, just to change a setting.

When you are trying to get 100s/1000s of images processed for a deadline this is significant. And, adobe : when you have hoards of users dependent on a workflow, it is just DOWNRIGHT IRRESPONSIBLE to automatically install a new UI that dramatically changes their flow and is more complex. I'm a software developer, and would never dream of automatically installing such an imposing change to workflow without an option to revert. It's one thing if it is was just different - but still simple in its own way. But in this case, it is not only different, but also significantly more complex (and yes, I've spent the time going through the online instructions that describe it).

Please provide an option to revert to the old UI. And, please, in the future, whenever making significant changes to workflow, provide an option to revert, and a fair warning before any install.

And finally, a rant : it disturbs me greatly that at least some portion of my monthly fees are going towards you re-arranging, and renaming elements of the UI, as opposed to _true_ advancements in image processing.

M

math32289564

Participating Frequently

My system just automatically upgraded to a new ACR version which has a new UI. I tried to get used to this, but just can't. It is more cluttered and requires more clicks.

:rant on
How, on earth could Adobe think this is an improvement ? And why are they spending my monthly fee and wasting my time, on re-arranging and re-naming things in the UI ? Time is precious ! At the very very least, when they roll out new UI changes that could disrupt user workflows, they should have a quick option available to revert back.
:rant off

At any rate,... I looked for a way to revert to the old UI, no luck. Can anyone help ?

Erik Bloodaxe

Legend

https://community.adobe.com/t5/camera-raw/need-a-download-link-to-acr-12-2-1-previous-version/td-p/11215775?page=1

M

math32289564

Participating Frequently

Thanks Erik.

Yes, I did this, and it caused Bridge to stop working. I had to downgrade Bridge as well. I guess I'm going to be stuck at these old levels, unless Adobe provide an option to revert to the old ACR UI.

Sigh,... I really hope Adobe focus on what their users are really doing, and stop providing mandatory UI changes that cause significant and irreparable damage to pro users workflow.

F

FeedbackCommunityMemberAuthor

Inspiring

PLEASE PUT ADOBE CAMERA RAW BACK TO HOW IT WAS... the new layout sucks and needs to go back to how it was. Many of us use ACR to avoid lightroom... our workflow is Bridge/ACR/ Photoshop... please

Lizelight71

Known Participant

In Camera Raw and the latest big upgrade they changed the interface to the worse. That scroll list on the right is only annoying, and it is hard to find the right "arrow". It was better with the old map system. I want to be able to change back to that old style of interface...

andrewd75407103

Participating Frequently

My Adobe subscription for the year came up and was renewed the day before ACR 12.3 hit.
After installing 12.3 I asked for a refund, that was processed no problem, thanks for that.

I've used ACR since upgrading a Photoshop 6 License to CS2. I paid for all the boxed upgrades after that until they stopped doing boxes.
I signed up for a subscription when it started. I've been a good customer for over 15 years.
I promoted ACR in many demos to full classrooms for a very lively photography meetup.com group that I ran.
I expected to be a subscriber for the next 12-17 years.

New ACR versions were a must have, newer cameras, added features. In the past they were the only reason I had for buying the boxed upgrades.
Over the years the interface was consistent. It was fast and reliable.

When a dramatic change was made there was no drama.

Remember when fill light was a thing? When the sliders changed to the new ones, if you wanted you could select the old process version and they were still there!
But the changes were well thought out and you didn't want to go backwards.

ACR 12.3 changed that, almost everyone wants to go back. The negative feedback is overwhelming. It is unusable for myself.
The only voices suggesting 12.3 is not awful are Lightroom users that will go back to using Lightroom.
The only voices on this forum seemingly not to hear the feedback are Adobe reps.
Truly experienced ACR users are very upset.

If you are not sure, it should be simple to take a poll.
You'd have thought the number of 12.2 downloads would be a hint.

So it isn't just that the software is now in an unusable state.
It is the fact that the feedback from the user base seems to be ignored.
12.3 should have been pulled and any new cameras added to 12.2.x.

Today 12.4 was released and I can now be sure the feedback was indeed ignored.

So I bought Capture One Pro, it was a great time to learn new software while the state of the world means things are quiet rather than waiting till a time I need 12.4+ for new camera support.

Sadly I don't expect this feedback to make any difference but if I lost a long time customer I'd want to know exactly why and this post was intended to be helpful.

Cheers,
Andrew

TheDigitalDog

Inspiring

ACR 12.3 changed that, almost everyone wants to go back.

How many is everyone? Be specific.

The only voices suggesting 12.3 is not awful are Lightroom users that will go back to using Lightroom.

How many Lightroom users did you ask about this? Be specific.

The only voices on this forum seemingly not to hear the feedback are Adobe reps.

You mean those from Adobe who haven’t changed back the software and who haven’t made any comments otherwise? How many Adobe reps would that be? Be specific.

Truly experienced ACR users are very upset.

Define what you mean by experienced users, then tell us how many of them you’ve heard this from, be specific.

Yes, you can count the numbers here on this forum (experienced?), maybe a few others. Now do tell us the percentage of those voiced compared to the user base once you tell us how large the user base actually is. So all experienced ACR users are very upset?

"Extraordinary claims require extraordinary evidence."-Carl Sagan

You'd have thought the number of 12.2 downloads would be a hint.

Exactly what number of downloads would that be and you got the value of downloads from whom at Adobe? Be specific.

So it isn't just that the software is now in an unusable state.

For you. You are qualified to make that statement for yourself.

It is the fact that the feedback from the user base seems to be ignored.

Key word above is ‘seems’.

How large is the ACR user base, you got those values from whom at Adobe and the size is how large? Be specific.

Today 12.4 was released and I can now be sure the feedback was indeed ignored.

Your feedback was ignored perhaps. Understood. When did Adobe promise to take your feedback as an absolute?

Look, you’re not happy with the new direction of ACR. You are welcome to have that opinion. You can stop subscribing to Adobe, that is your right. You are welcome to use another product, again, that is your right.

You are not entitled to speak for a user base you’ve made up without data. Without data, you are simply a person with an opinion.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

stevenm19778069

Participating Frequently

I am not sure what's going on here, but yesterday there was a lengthy post about this update and I even wrote a comment on it. Today, the post is gone and my post does not show in my profile. I was, BTW in no way rude or using foul language. I have no idea where it went.

Anyway, I know that there are still a lot of others complaining about the update. I am currently looking into other software solutions because it is just not usable to me anymore. For those of you that are defending the update or think that we are just complaining and don't like change, please consider this, I hope Adobe does...

A program like Bridge, in conjunction with ACR, is designed for people who are processing large amounts of files. To move through them in the fastest way possible. Time is money. This is not merely a matter of convenience or what someone prefers. This is something that, given the job they have to do and the business model they have and the way that they work, this is the best, fastest most efficient way to get these images processed. When anything changes that adds time to that system, it can have an enormous impact. In truth, just 1 mouse click and the clunky new cropping tool can add an extra 5 to 10 seconds to each image. Let's say it 7 seconds per image. Doesn't sound like much, but it adds up quick. That's 1 minute for every 8.5 images. During our busy season, we do 1,500 to 2,000 images a week, we do school photography. Let's say 1,750. That's 206 minutes a week or almost 3.5 hours. Even if I pay someone only $15 an hour (I don't, I do it myself and I'm worth a LOT more than that), It's $50 a week. Over the course of a year, this amounts to almost $1,500 just for the schools. If Adobe had just raised the price of their software by $1,500 a year, you'd be pissed too.

My point here is that if you are a software engineer and working on something like PS, than quality would be your first concern, speed second. Of course you try to balance the two. But if a keystroke makes the image look a lot better, it's worth a little extra time. But, when you are working on something like Bridge/ACR, where speed is the motive, you should be doing time trials with the software. Try 3 or 4 different types of UI and cunduct speed tests to see which is the fastest. Then balance that out with quality.

I don't know about anyone else, but that is exactly how I started using Bridge/ACR over LR in the first place. I did a few time trials with myself to see how long it took to get through 100 images in each. Bridge/ACR was way faster. Almost twice as fast if I remember correctly. You may have different results and LR may work better for you, no problem. That's why we had the choice.

JP Hess

Inspiring

I'm not defending one over the other. However, it's easy to defend the "old" Bridge/Camera Raw method over the new one or the Lightroom method when you are not familiar with it and have to take time to hunt for the tools that you need. But I think if one becomes as familiar with either method so that they can access the tools as they need them they would find that the time differential probably would disappear. I don't have any statistics to back up my statement. All I can say is that I am primarily a LrC user. I used to find it rather cumbersome to work with Camera Raw. It slowed my workflow noticeably, but now I can move much more quickly when using Camera Raw 12.3. I suspect if you choose to switch to other software that your productivity will suffer initially as your staff becomes accustomed to working with what ever it is you choose.

stevenm19778069

Participating Frequently

Totally agree with you Jim. I mean to refer to the changes to the cropping. They took away the option of setting a default aspect ratio making for extra clicks with every pic. The way that it worked before was, click on top right corner drag to bottom left, click programable button on mouse to go to next pic. No matter how I work the new system, it will never be that efficient.

Rikk Flohr_Photography

Community Manager

Thank you for continuing to provide valuable feedback on the recent UI changes in Adobe Camera Raw 12.3. For some customers these changes have disrupted existing workflows, particularly for in-process projects. To mitigate these issues we have offered a roll back to version 12.2.1 so that you can continue your current projects under the old UI.

Adobe updated the Camera Raw user interface for several reasons. The new design supports commonly-requested features, such as a horizontal filmstrip, a Crop tool consistent with the Photoshop and Lightroom crop models, and the ability to see multiple edit panels simultaneously. The new design is also intended to accommodate several new image editing features that we have in the works.

At this time, Adobe is not planning to revert the UI to the 12.2.1 state nor are there plans to offer both interfaces as an option in the future. That said, we are determined to fix bugs and improve workflows within the new user interface. Please continue to provide feedback on bugs (items not working as designed) and feature requests (changing items from their as designed behavior to a new behavior). Each individual item warrants its own new thread where we can hone the request with your information and commentary and others can provide pinpoint feedback.

In a forum like this it is often easy to lose sight of the self-selecting bias that can result making it appear as if 'everyone in the world’ is complaining. Remember, those for whom the UI has caused little or no difficulty have little incentive to appear and post here.

Lastly, it is most important to respect others opinions, behave civilly and stay focused on providing quality feedback.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Please review the official response posted on this thread.

This thread will be closed now. If you wish to file a bug for a specific issue or if you wish to request a feature (a change in as-designed behavior), please start a distinct new thread for each item.

Rikk Flohr: Adobe Photography Org

L

lwdgrfx

Participating Frequently

Thank you, Philip! Thank you Billy Ben!

TheDigitalDog

Inspiring

Phil, please literally revert to 12.2; I can't imagine anyone wanting to suck on you big fat stinky powerful toe.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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