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Participant
November 8, 2021
Released

P: Add Support for Cinematic video files from iPhone 13 Pro Max

  • November 8, 2021
  • 28 replies
  • 5650 views

I am unable to import the new Cinematic video files to Lightroom Classic (updated) from my iPhone 13 Pro Max (iOS 15.0.2). Any tips or suggestions?

Thanks!

28 replies

Known Participant
January 12, 2024

I tried again today on LR 13.1, and same old problem.

Known Participant
December 31, 2023

I too am experiencing this problem.  iPhone 15 Pro Max, iOS 17.2.1, macOS 14.2.1, Lightroom 13.1.

Known Participant
December 1, 2023

@Rikk Flohr: Photography Can you please provide some insight into what's happening here?

Known Participant
December 1, 2023

It appears I spoke too soon. Several files during my import failed, all Cinematic videos. 😫 LR Classic 13.0.1 macOS 14.1.2

Participant
October 4, 2023

Rikk - can we get an update? The August 'fix' didn't seem to work right.  Is there something we need to do?

Participant
October 1, 2023

Same - I have version 12.5 and was not able to import cinematic videos from my iPhone 13 pro: 

 

The video file appears to be corrupted or unrecognizable. We were unable to open the file on disk. (80)
IMG_1714.MOV
IMG_1634.MOV
IMG_1713.MOV
IMG_1637.MOV
IMG_1649.MOV
IMG_9606.MOV
IMG_9601.MOV
IMG_0545.MOV
IMG_0635.MOV
IMG_0611.MOV
IMG_0612.MOV
IMG_0636.MOV

...etc.

Participant
September 19, 2023

I'm running Lightroom 12.5 and cinematic videos were not imported correctly from my iPhone 14 Pro Max.

The video file appears to be corrupted or unrecognizable. We were unable to open the file on disk. (3)
    IMG_2285.MOV
    IMG_2465.MOV
    IMG_2466.MOV
Known Participant
September 6, 2023

I'm happy to report my Lightroom 12.5 import from my iPhone went well. In fact, it's the smoothest import in years with no errors. Cinematic Video was imported without errors. I was able to import 657 photos and videos in about 10 mins.  Thank you Adobe for finally fixing this. 👏

SusanWagener
Participant
August 19, 2023

As of August 19th, with the lastest version of Lightroom classic,  I still cannot import cinematic videos.  When will this be fixed?  iPhone 14 Pro Max IOS 16.6  / Lightroom Classic version 12.5

Rikk Flohr_Photography
Community Manager
Community Manager
August 17, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org