P: Allow for keyboard shortcut customization

Open Letter to Adobe

Dear Adobe Management

The request in this thread is now 7 (seven!) years old now and still you keep ignoring it. Even more frustrating you force non US-Keyboard users into not working Shortcuts which are not even consistently localized or just faulty.

It is about time to help making you understand one tiny little thing in the relation between you and the subscribers of the CC (formerly known as "customers"). Let me explain.

Years ago, we just could decide if we liked the program and its functions and consequently buy it or not.  It was known to us what we well get as a customer before buying. And we had to beg for a function, see if you implemented it or not then decided whether to buy the next release or not. So far so good. A fair game.

But then, you, Adobe, decided to change the game. You forced us into a subscription model. As a user this means not being anymore able do buy something we know in advance what it might look like. We have to subscribe and sit and wait for which weird experiments you would abuse us to your Product Managers delight  (And you keep adding silly functions rather than solving the real issues). You chose this pace, you named the game. But the biggest decision you took when acting so was possibly not understood by your management: With this model you made silent and passive customers to STAKE HOLDERS which you can consider being the same as a share holder (You need to earn every single month our trust again so we decide every month to pay your fee).

And as we are your stake/share holders we do not want to beg anymore. We do not ask anymore and we do not want to be overheard anymore. We will just demand and you will have to deliver. That's what you chose, not we.

I strongly invite you to think about this. I am one of these, your, stake holders and I really would appreciate to get finally an answer to this topic. Any stake holder wants to know where the money he invests will go to.

I wish all of you a very calm easter period and and a little time for some reflections about how you could satisfy us users not your own product managers. We do not demand fancy consumer functions (again it was your decision to create the LR cc Branch of Products for this which I appreciate). So for LR classic this more then ever means: We expect you to finally deliver. A rock solid and fast production tool is what we expect from you. Time is up. Our patience also.

Make us happy again and deliver. This will keep us financing your company.  BTW: these days finally there is real and eye level competition out there, and I can tell you from personal experience: They DO listen to customers.

Best Regards
Martin 

It’s one of life’s great mysteries.

How is this still not implemented??

It seems to me that Adobe thinks every professional photographer LOVES the mouse.
Clicking , dragging , moving is easy and visually but also very primitive and slow.
Keyboard shortcuts are not just quicker, they prevent RSI. If you do suffer from RSI you realize how terrible the mouse can be. 

As paying subcribers of professional software we should be able to map our keyboard shortcuts if we want to,
Dear Adobe, Stop thinking that you know what is best for your professional users. You don't.

If you call something Quick Develop but then all you can do is use a mouse only to add exposure or contrast then you are missing insight. 

You want me to double click the word EFFECT all day to reset my adjustment brush? 
Yes you can create a preset, so then i would have to click and drag all day to get simple behaviour you should be able todo with 1 keystroke on your keyboard.
The time it takes to use a mouse action vs a keyboard command times 1000 images.
Go calculate that.

I should be able to set a default size radial, and have a shortcut to add this radial to my image.
Yes you can create a develop preset for that, but i can't map a keyboard shortcut.
Command Option drag your mouse to duplicate a radial is NOT a shortcut. 

Obviously the people that are designing this product are not professional photographers that have long editing sessions.

And i don't need any tips about Better Touch Tool, Pfixer, Midi2lr etc which are all fantastic tools that make Lightroom actually usable. But these are all created because Adobe fails its paying professionals on a very basic level. 

Just when are Adobe going to give us the vastly superior and more rapid to use customisable keyboard shortcuts in Lightroom.  It would make so much difference to so many photographers - speeding up workflow immeasurably

It seems to me that Adobe thinks every professional photographer LOVES the mouse.
Clicking , dragging , moving is easy and visually but also very primitive and slow.
Keyboard shortcuts are not just quicker, they prevent RSI. If you do suffer from RSI you realize how terrible the mouse can be. 

As paying subcribers of professional software we should be able to map our keyboard shortcuts if we want to,
Dear Adobe, Stop thinking that you know what is best for your professional users. You don't.

If you call something Quick Develop but then all you can do is use a mouse only to add exposure or contrast then you are missing insight. 

You want me to double click the word EFFECT all day to reset my adjustment brush? 
Yes you can create a preset, so then i would have to click and drag all day to get simple behaviour you should be able todo with 1 keystroke on your keyboard.
The time it takes to use a mouse action vs a keyboard command times 1000 images.
Go calculate that.

I should be able to set a default size radial, and have a shortcut to add this radial to my image.
Yes you can create a develop preset for that, but i can't map a keyboard shortcut.
Command Option drag your mouse to duplicate a radial is NOT a shortcut. 

Obviously the people that are designing this product are not professional photographers that have long editing sessions.

And i don't need any tips about Better Touch Tool, Pfixer, Midi2lr etc which are all fantastic tools that make Lightroom actually usable. But these are all created because Adobe fails its paying professionals on a very basic level. 

Besides, maybe it's not a change so complicated to implement in the software code! Pls Adobe consider that this customisation is important! Many functions need some shortcuts too!

There SO MUCH this kind of things that prove us Adobe has focus on consumers, not professionals. STILL no way to customize keyboard shortcuts for non-US keyboards after YEARS. But they had time for a totally new, consumer focused LR. I don’t like their business decisions.

Yup. TWO new versions of LR and still no keyboard customisability. This is what you call listening to your customers, Adobe?

Please Adobe, do this. My Wacom is unusable because your shortcuts are designed ONLY for QWERTY, and unusable on non-US keyboard. What a shame...