P: Sync Custom Camera Profiles to Lightroom Web shared galleries.

Forum|Forum|3 years ago
July 22, 2022
2 replies
507 views

Using Lightrom Classic v14.3 on Mac OS Sequoia v15.4.1

Steps:

1. Create a custom camera profile using X-Rite Color Checker

2. Install custom camera profile in Lightroom Classic and verify it works as expected and that there is a noticeable difference from standard Adobe Color profile.

3. Use custom camera profile on one or more images in a Lightroom collection

4. Sync the collection to the web

5. In Lightroom Classic make the synced collection public by clicking the Make Public button above thumbnails

6. Open the synced collection in a web browser using the URL provided above thumbnails in Lightroom Classic.

7. Compare color and contrast between Lightroom Classic and web browser display of same photos with custom color profile and note that they are different.

8. Log in to lightroom.adobe.web in another browser and navigate to one of the synced photos that have custom profile name expected to edit it on the web. Note that it has the correct profile name and that displayed photo matches that in Lightroom Classic for color/contrast while the browser that is not logged in displays the photo without the custom profile applied.

It is a serious issue for published/shared photos to not reflect ALL the edits, including custom profiles, that are applied in Lightroom Classic or Lightroom Web. This can result in the photo being viewed by clients or others looking very different from the edited version the photographer created and wished to be seen.

Rikk Flohr_Photography

Community Manager

A workaround you might try is to install Lightroom Desktop 8.3 and then install your DCPs in the Profile […]. menu, allow them to sync to the cloud, and then verify that your step 8 functions correctly.

I did that with all my Camera Profiles and don't have the issue you are describing.

Rikk Flohr: Adobe Photography Org

L

light-flareAuthor

Participant

Lightroom Version Number: 5.4
OS Version Number: MacOS 12.4

Summary:

I created a custom camera profile using Colorchecker Camera Calibration application which works perfectly in Lightroom desktop, and when synced to the cloud it works perfectly on lightroom.adobe.com for a few minutes, after which the browser based app says "This profile is missing". Note that I spent over 4 hours on a chat with Adobe support techs and even gave them access to my system, removed my mcat file, rebooted my mac, and did a complete clean reinstall of Lightroom CC.

Steps to reproduce:

1. Create a custom camera profile. I used ColorChecker Camera Calibration application. If needed I can provide the profile I am using. I have tried several different profiles with same result.

2. Import the profile into Lightroom CC.

3. Apply the profile to some photos.

4. Wait for sync to cloud.

5. Immediately go to lightroom.adobe.com and open the adjustment dialog for the photos with profile. In my case the correct custom profile was listed and it worked (in other words the correct color adjustments were made). I could change to a different profile and change back with no issues. I could also switch to a different photo and back and it was still fine.

6. Wait a few minutes and access the same photos again in lightroom.adobe.com (I did not even close the app, I simply switched to a different photo and back. My experience is that now I get a 'This profile is missing' error (attached). If I go to one of the other photos I previously tested then all show the same error and the colors are not what they should be if the profile was applied.

Note that I did absolutely nothing in between the profile being present and working correctly on lightroom.adobe.com and the profile being missing, except switch back and forth between images. And as noted, even that worked for a few minutes, but once the profile showed missing in one photo it showed missing in them all.

Also note that I went through this entire process three times while on the phone with Adobe tech support, the second time after having removed the .mcat file and rebooting my mac, and the third time after doing a complete reinstall of Lightroom CC.

I also tried two different browsers. Same result.

Lightroom desktop continues to have no problem with the custom profile.

Expected result: The profile should be synced to the cloud and should work correctly on lightroom.adobe.com, forever.

Actual result: Initially the profile does sync and work correctly on lightroom.adobe.com but after a few minutes it disappears, a 'This profile is missing' error appears under the profile name (which is still my custom profile name), and the photo is displayed with default profile.

A significant side effect of this failure of the custom profile in the cloud is that all photos with that profile that are publicly (or privately) shared on the web have the wrong profile used and look terrible.

The key fact here is that for a brief time the custom profile works fine on lightroom.adobe.com, proving there is nothing wrong with the profile itself (especially since it continues to work fine on Lightroom desktop).