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GoldingD
GoldingD
Legend
August 20, 2022
Released

P: Unused GPU drivers as out of date dialog - add [Do not show again] option

  • August 20, 2022
  • 40 replies
  • 8476 views

Looks as some members with dedicated graphics controllers and naturally integrated video controllers are receiving system compatibility reports about out of date drivers for the integrated video control, that on their systems are not used by Lightroom Classic.

 

They are finding that unhelpful and annoying.

 

See post: https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-11-5-incorrectly-reporting-outdated-graphics-driver-on-dell-latitude-laptop/td-p/13149081 

 

hmm, I am clearly Adobe Community challenged, thought I posed as Bug, clearly I missed a step.

Ahh, and now moved to Ideas. Ok. Treat as not a bug, apparently as designed, so treat as an Idea, a request for change.

 

    40 replies

    Show previous replies
    P
    PHCorrigan
    Participating Frequently
    August 24, 2022

    "The previous driver version reported from the Dell provided driver was 20.19.15.4835. The version reported following installation of the Intel provided driver installer was 20.19.15.5171."

    The driver Adobe links to is 27.20.100.8476, and the release notes say it is compatible with HD 4600 (fourth generation), but the included ReadMe.txt file says the earliest is 6th generation. Here is the Adobe page with a link to the driver:

    https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html 

    H
    hnmr
    Participating Frequently
    August 24, 2022

    If it is the idea to fix the bug, this is a right approach! 

      jb.motohead
      jb.motohead
      Participating Frequently
      August 24, 2022

      Here’s an update on my experience with this issue.

      I went to the Intel website and browsed through their menus to find what they seem to offer as the most current version of the driver I need (HD 4600 graphics, Windows 10 64-bit), download file name win64_15.40.5171.exe (also available as win64_15.40.5171.zip). See URL https://www.intel.com/content/www/us/en/download/18369/intel-graphics-driver-for-windows-15-40.html?wapkw=hd%204600 . If anyone can find a more recent driver version than this for my environment on the Intel site, do please point me to it. Otherwise, I have no reason not to believe that this is the most current version of this driver available to me.

      I then completely uninstalled the Dell provided driver for the HD 4600 graphics adapter, which reverted me to the basic VGA driver. Following this I executed the installer downloaded from Intel which successfully installed that driver. The previous driver version reported from the Dell provided driver was 20.19.15.4835. The version reported following installation of the Intel provided driver installer was 20.19.15.5171.

      Makes no difference. Every time I launch Lightroom 11.5 I get the warning dialog about my graphics driver being obsolete, even though I have every reason to believe I have the most current version of the driver installed.

      I am highly suspicious of the statement “update to driver version 100.8476 or later”, as I find no Intel driver for my environment that has a version number remotely resembling that format.

      I maintain this is an unintentional defect that has been introduced in Lightroom 11.5, and clearly others are experiencing this issue as well. Either the source of this behavior should be identified and corrected, or as a number of others have suggested, a check box to block future displays of this dialog should be provided.

        S
        sheldong26810370
        Known Participant
        August 24, 2022

        IMHO it's a bug.  They changed someting in 11.5 and obviuosly it's not working the way it should.  They should only post it if the LR is using the graphic processor (GPU) that they have an issue with.   Otherwise just let people choose to ignore it via a "check box".

          GoldingD
          GoldingDAuthor
          Legend
          August 24, 2022

          I thought that originally I had indeed posted as a bug, then, later it appeared in Discussion. Then it appeared as Idea. I suspect Admins moved it.

           

          As for Bug vs Idea. Adobe probably thinks the report on the driver is as designed, not a bug. And wants the post it treated as an Idea, a request for change.

           

          /EDIT/ and now back to Bug.

          S
          sheldong26810370
          Known Participant
          August 24, 2022

          Why is this thread under "ideas".  It should be under "bugs".

          S
          sheldong26810370
          Known Participant
          August 23, 2022

          Lightroom 11.5

          Windows 10 Pro 21H2

          Dell XPS desktop

          Nvidia 1070 video card used used by Lightrom and the OS.  The embeded Intel UHD 630 Graphics is not being used at all.

           

          After the update to Lightroom version 11.5 getting a System Compatibilty warning saying embeded Intel UHD 630 Graphic's driver needs to be updated for performance and stability reasons. 

          Otherwise Ligthroom is working perfectly.

           

          I tried disabiling 630 graphics, but the issue continued.

          Updating the driver is not a simple task for various reasons

          Obviously the driver doesn't need to be updated since the 630 isn't being used

           

          A simple "do not show this again" option would work.  Or?

           

          Atatched a copy of the message

           

           

           

           

           

           

           

           

           

          H
          how2557215989vj
          Participant
          August 23, 2022

          Hello I am James from Chicago. As of Lightroom Classic 11.5 (Windows), every time I run the application, I get this popup about my drivers, which cannot be upgraded any further, and this alert appears to be inoperable. Is there any way to stop this?

          jb.motohead
          jb.motohead
          Participating Frequently
          August 21, 2022

          Lightroom Classic version: 11.5

          OS version: Windows 10 Business Edition 64 bit, version 10.0.19044

          Steps to reproduce: Start up Lightroom Classic 11.5 on a Dell system with the Dell supplied Intel display driver.

           

          After upgrading my copy of Lightroom Classic to 11.5 I get a warning dialog (see screen capture below) every time I start up Lightroom informing me that the display driver on my Dell Latitude E6540 laptop is out of date. Even after updating to the latest Intel Graphics driver from Dell for my system this warning persists. I was never presented with this dialog prior to upgrading to 11.5

           

          My suspicion? Dell uses version numbering independent of that used by Intel. The warning dialog informs me that I should upgrade to Intel driver version 100.8476 or later. But since Dell's driver versions are numbered starting 20 (my up-to-date driver from Dell is version 20.19.15.4835), my system will never get to that version number, and apparently this annoying dialog will persist in presenting itself every time I start up Lightroom. Not the end of the world, but a bit irritating.

           

          GoldingD
          GoldingDAuthor
          Legend
          August 21, 2022

           

           

           

           

           

           

          Even after updating to the latest Intel Graphics driver from Dell for my system this warning persists

           

           

           

           

           

           

          Some are finding that laptop manufactures driver support is crap. And they need to get driver support from Intel.

           

          So, you have: Intel HD Graphics 4600, driver v20.19.15.4835 

          that version number is from Intel, not from Dell, and 20 indicates very old. (as in 12 APR 2018 at Dell)

          At Intel v 31.0.101.3222 is shown (might be different for specific CPU and Windows build)

          So you see, either Dell is scared about new drivers or they do not care.

           

          see:

          https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select-sky-error-message-quot-something-went-wrong-quot/m-p/12476035

           

          You might wanrt to contact Dell on this.

           

          johnrellis
          johnrellis
          Legend
          August 21, 2022

          To build on GoldingD's reply, Microsoft's update catalog shows that driver 20.19.15.4835 is from 10/16/17,  almost five years old:

          https://www.catalog.update.microsoft.com/Search.aspx?q=20.19.15.4835%C2%A0 

           

          Some have reported here successfully downloading the latest driver directly from Intel.com, and I haven't seen any reports that the latest Intel driver caused problems with their laptops.  If you try that, make sure you've got the Dell driver ready to reinstall if things go south.

          mtnrunner2
          mtnrunner2
          Participating Frequently
          August 20, 2022

          As of Lightroom Classic 11.5 (Windows), every time I launch the application I'm getting this popup regarding my drivers, which cannot be upgraded more than they are, and this alert apparently cannot be disabled. Anyone know how to stop this? thx

          johnrellis
          johnrellis
          Legend
          August 20, 2022

          [This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

           

          That driver (20.19.15.5171) is a year-and-half old. You can download the most recent Intel driver for the HD Graphics 4600 from here:

          https://www.intel.com/content/www/us/en/download/18369/intel-graphics-driver-for-windows-15-40.html?wapkw=hd%20graphics%204600

           

          The Release Notes say that it supports the 4600:

           

          If you're trying to update your driver using a utility supplied by the laptop manufacturer, or if the Intel "automatic update" utility is telling you to go to the laptop manufacturer to get updates, others have reported here that downloading directly from Intel in this case worked for them. (But be prepared to reinstall the older driver.)

           

            mtnrunner2
            mtnrunner2
            Participating Frequently
            August 20, 2022

            @johnrellis I'd already updated drivers for both display adapters, and for the 4600 it's the one from the link you posted. In the Readme.txt it states it's 20.19.15.5171, Build Date: Nov 4, 2020. 

            Noting that the version Adobe considers minimum in the popup message uses an entirely different versioning system (100.8476), it's possible their compatibility check isn't even comparing the right version number. At this point I'm just looking to disable the popup. I've temporarily gone back to v. 11.4.1 of Lightroom for now. Thanks!

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