P: Ability to download full resolution file from a shared folder

I have thought long and hard about the very best way to simply my photography life and came to the following conclusion:

1. I now import all photos to Apple Photo's, why, because it syncs originals, if I choose or low resolution copies to smaller memory devices, to all my devices, even Windows. This means I can edit on any device and it will sync
2. I then also now use Affinty Pro on my iPad, iMac as well as lots of truly amazing iOS apps for photography
3. I shoot in RAW and will miss a few Lightroom Classic & CC bits but a combination of Apple Photo's plug-ins such as Affinity, Noiseless CK, Aurora HDR, Luminar 3, amongst others means I achieve consistent syncing and productivity regardless of which device, all in RAW.

So I have now cancelled my Adobe Cloud subscription and installed them. The final straw was a support chap, who had been trained to act they he did, I say this as it's not the first time, was rude because I misunderstood the syncing functionality between devices, and Classic and CC.

I did not misunderstand, Adobe you pushed it as if it was a slick and Apple Photo's in it's syncing. You use the term syncing when in actual fact its crazy crap form of back-up. It does neither very well yet I am spoke to by support in a way that does not work for me.

I used to use Master Collection, over 6 years you have taken me from using every app you have to none... Nice business couture and model.

Clearly, the Adobe reps here are trained NOT to listen to customers. Two years have gone by since I clearly explained this MASSIVE BUG in their software (see entire exchange below) that renders it virtually useless for its stated and advertised purpose, and all one gets in response are these childish, condescending, and wholly incorrect lectures from Rikk Flohr, Victoria Bampton, Selondon, all of whom would have been fired long ago if they worked for me for their obstinate refusal to recognize, apologize for, or for that matter DO ANYTHING about this MASSIVE BUG. All they do is criticize and contradict customers who know infinitely more than they do. So WRONG WRONG WRONG. And so it goes.

This doesn't work. Or the mechanism to do it is so non-intuitive and esoteric that it's impractical. LISTEN TO YOUR CUSTOMERS - all we want is to allow people to download the original, full-size JPG and Lightroom is useless to me unless it can do this simple function. For some reason, the people at Adobe have decided not to offer it. Fine, I'll stop subscribing. 

I did not know about this and now see this was the issue.  I am so used to Apple Photo's doing this all automatically that I thought it would be the same.  The pain of going to every Album and clicking the sync is painful.

II think Lightroom for the 80/20 of editing needs is brilliant but I am not finding it even remotely convenient for using it as my online storage, syncing and sharing solution.

I have spent a week investigating how best to do this and I am left with Apples Photo's being my main solution and using Lightroom for editing certain photos and then transferring again back to Apple Photo's.

For me what this means is that once a combination of Apple Photo's and plug-ins such as MacPhun can do a few additional things I'll drop Lightroom.

I could go on and on as to why Lightroom CC is not a real solution but instead I will thank you for your response and showing men how to half do what Apple Photo's does in regards to Backing-up, syncing and sharing.

I have learned that Apple have done a reasonable job and sampling this 80/20 need.

Again warm thanks Victoria. 

> I have just got of a 9 hour flight where I wanted to use the time to edit my photos which I have synced from Light Room Classic CC.

Did you mark the album to be available offline and cache them before you left? Lightroom doesn't download all of the photos to your mobile device because most people don't have enough storage to do that.

That's hardly mobile. Mobile mean that one can work when one is out and about and I fail to see how Lightroom Mobile does that when it does not download the files added to a sync collection.  Apologies if I am doing something wrong but after many days and hours of research I find my sync collections only show un-editable fuzzy thumbnails if I am not able to connect to the internet using Lightroom MOBILE.

Actually the solution is wrong, is misleading and I agree with Jonathan, for one simple reason, Lightroom Mobile is mobile yes, well it fails 100% on it's core selling point, if you do not haver an Internet connection then you can't work with files when mobile.  

I am reading this forum because I have just got of a 9 hour flight where I wanted to use the time to edit my photos which I have synced from Light Room Classic CC.  Guess what, if no internet connection only a fuzzy thumbnail exists.  This is simply not mobile and Apple Photos seriously does this as advertised without fancy jargon that Adobe uses too hid the woeful limitations.  Adobe's wording is simply wrong and misleading and writing detail behind the scenes does not let them off the hook when its comes to the fact it does not sync in real terms or even download the actual files to an iPad Pro when on the Internet for use offline.

I may be wrong bit this is what is happening in my case even though I have read, re-read, and research extensively why I can't is Lightroom Mobile to edit my photos and synced photos from Lightroom CC.

I'm not sure what badgering you're referring to Phillip. 

> Why does Lightroom mobile on an iPad grey out the option to export a full size image?

It would be greyed out if the original wasn't available in the cloud. The Lightroom CC apps all upload originals, however Lightroom Classic only uploads smaller smart previews, therefore the original may not be available to export.

Victoria that is so in bad taste to badger a client like that. Why does Lightroom mobile on an iPad grey out the option to export a full size image?

It would be an extremely useful tool to allow original files to be downloaded by anyone. I would love to use Lightroom as my distribution platform to clients but while they can only download smart previews it's not a suitable option.