P: Ability to download full resolution file from a shared folder

You people are so intent on IGNORING THE CUSTOMER and insisting that you are right no matter what. The simple fact is YOU ARE WRONG. The customer is always right. IF YOU LISTENED, maybe you could hear.

As I have already explained a few times the word "Sync" means to have the same things on both ends of the "sync".

"Lightroom for mobile lets you capture...share Adobe raw DNG photos...Sync your photos...to Lightroom on your desktop."

NO IT DOES NOT. What is so difficult to understand. It does NOT do that. It ONLY does that under certain LIMITED CONDITIONS WHICH ARE NOT MENTIONED.

Which detail are you suggesting is missing from the web pages Jonathan, because I can't see anything there that's inaccurate? 

• That the desktop app uploads 2560px sized smart previews, which are perfect for editing and sharing on the web without using masses of bandwidth?
• That you can't download full resolution files files using a web browser?
• That your viewers can't download full resolution files (of which file type) from a web browser?
• Something else? 

It's all over your site. For example http://www.adobe.com/products/photoshop-lightroom.html?promoid=V2XYKZY6&mv=other

As Victoria noted above, NOWHERE do you tell the unsuspecting about these BUGS (or as you call them "undocumented features"). See her comment above where I asked where this is documented and she responds, "Privately - through internal communications").

NOWHERE in any of the dozens of references to Lightroom's sharing capabilities does it mention this FUNDAMENTAL and MASSIVE shortcoming.

That's why hundreds of users have been complaining about it constantly ever since it was released. And those hundreds of users represent thousands of users are dissatisfied...

Jonathan,  please provide a link to the mentioned documentation on Adobe's website and I will have it corrected/updated so that users are no longer confused by it and ensure current as-designed behavior is represented correctly. 

If you would like to request a change in as-designed behavior, I would recommend your making a feature request (Idea) post on this site. 


 

Exactly. So I will state it once again. IT IS A BUG!

Undocumented "features" that go against what IS published, what is implied, and what everyone assumes based on what you have published, are BUGS!

Only millennial software "developers" believe that these are features or design.

Learn how to develop software, apologize for your mistakes, fix what EVERYONE is telling you is wrong, and stop making excuses and pretending this BUG is anything other than a BUG.

> And where pray tell is that documented?

Privately - through internal communications.
Publicly - I've just documented it in the posts above, as has Rikk.

Fast moving software development, especially for web apps, is rarely fully documented publicly, because it's out of date almost as soon as it's written.

And where pray tell is that documented?

For the sake of clarity and documentation, as designed behaviour is:

• Photos uploaded to the cloud via LR Desktop are uploaded as 2560px smart previews. 

• Photos uploaded to the cloud via LR Web or LR Mobile are uploaded as originals.

The size you can download depends on:

1. Whether's it's your own account that you're logged into, vs. a shared collection.
2. What size is available in the cloud.

If you're logged into your own account, you can download the original if it's in the cloud (e.g. uploaded by mobile), or 2048 px if it's not (e.g. if it was uploaded through Lr Desktop)


If someone is viewing a shared link and you've enabled downloads, they can only download 2048px, whether the original is in the cloud or not.


This is as it's currently designed, but the feature request remains open to make further options available.