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ntompson
ntompson
Known Participant
October 23, 2017
Released

P: doesn't work behind a corporate proxy??

  • October 23, 2017
  • 13 replies
  • 2103 views

Disclaimer: I don't expect to be a "Lightroom CC" convert, but I thought I'd have a look for kicks. So I installed it on my work Mac, which sits behind a corporate proxy. I have no problems running any of the Adobe applications behind the proxy - they all play nicely with the proxy servers.

But in Lightroom CC, I have a message in the top right corner telling me "Network Disconnected". Nothing happens. Failed at step 1. I can't see any settings relating to proxy behaviour and I can only guess that "network disconnected" means that Lightroom CC can't find its way out through the proxy.

Is this for real? Lightroom CC is 100% "cloud-native", but can't work with a corporate proxy? Tell me I'm doing something wrong...

    13 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 18, 2023

    Features:

     

    Greetings all,

     

    Updates for Adobe Photography products have been released.  The April 2023 updates have implemented this feature request.


    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    March 17, 2023

    Updating status. 

    Rikk Flohr: Adobe Photography Org
    snokas782721
    snokas782721
    Inspiring
    March 17, 2023

    This is still an issue. We reproduce this issue in our enterprise proxy enviroment. We see with wireshark that lightroom bypass proxy and want to go to amazon direct. To bad for our lightroom end-users that cannot use this application.

     

    Adobe - it has beens years, when will this be fixed? Or can you explain why this wont be fixed.

    F
    FeedbackCommunityMember
    Inspiring
    September 11, 2020
    Just installed CC - and have my Windows system set to auto for proxy - which means LR CC can't connect.  
    F
    FeedbackCommunityMember
    Inspiring
    December 24, 2019
    I have also been battling this issue. What I have found is that when the proxy is manually entered in OS settings the Lightroom CC works fine. When the proxy is set to auto configure or to use a configuration file, the application shows as offline.

    I have performed traces with Wireshark and I can see that when the proxy is set to auto, most connections do go through the proxy but the application tries to contact servers within Amazon's cloud directly on port 443. This of course fails because of the firewall. So it seems that the application does not support automatic proxy configuration.
    F
    FeedbackCommunityMember
    Inspiring
    August 9, 2019
    Same for me, after 15 mins it works tho.. but keeps showing as offline ???
    F
    FeedbackCommunityMember
    Inspiring
    August 9, 2019
    CC Client works fine behind proxy, I've only encountered problems with Lightroom, telling me I'm not online... also behind Corporate Proxy, which is configured in CC Client.
    C
    chip702
    Participant
    June 25, 2019

    Any update on this issue?
    C
    Charlie.D
    Inspiring
    December 2, 2017

    After some discussion with the team, I don’t have much news to share...

    I previously neglected to share Creative Cloud’s stated requirements for proxy support: https://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html

    This does say NTLM is not supported for Creative Cloud.  After raising your issue with the team, I still can’t say if or when support for NTLM will be enabled in Creative Cloud.  Please check back on the page above periodically for possible updates.  Sorry I don't have something more helpful for you at this time.

    Thanks,
    Charlie

     

     

    C
    Charlie.D
    Inspiring
    October 25, 2017
    Nick, thanks for the details.  I'll try this out myself, and pass our info along to the team.  Basic proxy support including authenticating proxy configs were tested for LRCC 1.0.  I've confirmed with the team that more advanced corporate proxy support is being investigated for a future update.  Your report and info will certainly help inform the team.  Thanks for taking the time to reach out to us!
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