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Inspiring
January 19, 2019
In Development

P: Enterprise/Education Licenses without Storage are unable to use offline-only mode

  • January 19, 2019
  • 127 replies
  • 5938 views

lightroom cc 2019 add photo button greyed out. I cant import photo

127 replies

Rikk Flohr_Photography
Community Manager
January 29, 2019
A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
Rikk Flohr: Adobe Photography Org
LaserK
Inspiring
January 29, 2019
Hello Rikk Flohr, I have exactly the same problem, that the Plus Sign to add photos is not working. I have the latest Version 2.1.1 of LR CC and reinstalled it a couple times. Login and Logout did not help. What to do?
Rikk Flohr_Photography
Community Manager
January 28, 2019
Please update to 2.1.1 via the Creative Cloud Application. There were several bug fixes in this version that may affect your issue. 
Rikk Flohr: Adobe Photography Org
Inspiring
January 26, 2019
Inspiring
January 26, 2019
Lightroom CC version: 2.0.1
Rikk Flohr_Photography
Community Manager
January 22, 2019
Lightroom does not have a version called CC2019. Can you go to Help>System Info... and get us your installed version number?
Rikk Flohr: Adobe Photography Org
Inspiring
January 19, 2019
Are you selecting your source folder first? It is normal for "Add" to be grayed out if all images in the source folder selected are already part of lightroom.